PlayStation Store Not Working on PS4, PS5 (Best Fixes)

The PlayStation Store is an online store for users of the PlayStation gaming consoles; whether you’re looking for the latest releases for your PlayStation 4 or PlayStation 5, you can find them here. With a massive selection of exclusive titles, downloadable content, and pre-order games, you’ll always find something new to explore. However, sometimes users may experience difficulty accessing the store on their PlayStation 4 (PS4) or PlayStation 5 (PS5) consoles.

This article provides instructions on troubleshooting and fixing any issues with accessing the PlayStation Store on PS4 and PS5. It covers topics such as checking your internet connection, checking for a PlayStation Network service outage, and clearing the cache on your console. With the help of this article, you can get back to gaming and purchasing content from the PlayStation Store in no time.

What Causes is the PlayStation Store Not Working?

There are several potential causes for the PlayStation Store not working. These include a slow or unreliable internet connection, server issues, or problems with the device itself, such as a corrupted hard drive or outdated software. Additionally, issues with PlayStation Network accounts or an issue with the compatibility of your console.

Fix PlayStation Store Not Working on PS4, PS5

Fix: PlayStation Store Not Working on PS4, PS5

One of the greatest features of the PlayStation is the PS Store. Through this PS Store, users can purchase games and access other applications such as HBO Max, Netflix, websites, and even YouTube.

Unfortunately, the PlayStation Store doesn’t work for all proper time, and you face many difficulties accessing it. However, if you are facing PlayStation Store not working, you can solve this problem on your PS4 and PS5.

Check PlayStation Servers

Before making any changes on your PS4 or PS5, try to identify if the problem is in your device or if it has a PlayStation server issue. Sometimes, the PlayStation Store does not work due to server issues. You can visit the PlayStation’s official website to¬†find the server’s status.

If PlayStation Store services are unavailable, the best way is to wait until the team addresses the problem. However, you can fix the issue if there is a server problem on the PlayStation Store. If the server is running and still the PlayStation Store is not working, try to follow other solutions to fix the issue.

Restart Your PS4 and PS5

The other way to fix the issue on your PS4 and PS5 is to restart it. Restarting the device helps you resolve the issue and reloads its resources if there are any temporary bugs and issues there. Follow the below steps to restart the device:

On PS4:

  1. Go to the Quick Menu on your PS4 by holding down the PS button on the Controller.
  2. Now select the Power tab.
  3. Again, choose Restart PS4 and press the O and X buttons on the Controller.

On PS5:

  1. Locate the PS button on the Controller and press it to open the Quick Menu.
  2. Here, choose the Restart PS5 option.
  3. Lastly, press the O and X buttons on the Controller to proceed.

Check and Reset Your Network

A network problem or slow internet connection could be why the PlayStation Store is not working properly. As you know, the PS Store is an online platform that needs a stable and good internet connection to access it.

To check if the internet connection is working perfectly or not, try to measure the network’s current speed with the help of the website.

If the network connection is the problem, restart your router or modem to refresh the link between the router and ISP’s server. Try to unplug the router’s power cable from the power outlet and wait for a few seconds before plugging it back into the router.

If you do all the steps, test your network to confirm if the problem is solved. If the network issue is not solved, contact your ISP to fix the router network issue.

Clear Your Cache:

The cache of your console may be causing the PlayStation Store to not work. Sometimes, clearing the cache helps you to solve the issue. To clear your cache, go to Settings > Storage > System Storage > Application Data > Delete. Select the “Delete” option to clear the cache from your console.

Log Out and Log back into Your PSN Account.

If you still face the not working PlayStation Store, try to sign out and log back into the account. Sometimes, the data has been corrupted due to some glitches and bugs on the PlayStation Store. You can solve this issue by Re-login the PSN account on the PlayStation Store.

On PS4:

  1. Go to the Settings on your PS4.
  2. Here, click on the Account Management option.
  3. Again, select the Sign Out option.

On PS5:

  1. Go to Settings on your PS4 by using the Controller.
  2. Here, click on the user’s account.
  3. Lastly, access the other tab and click on the Sign Out option.

After logging out both PS4 and PS5 device, wait for a few minutes and then log back into your account on your PlayStation Network account.

Try Another PSN Account

Most users create PSN accounts set to another region to access the additional contents which are locked from their origin. Unfortunately, using a PSN account like this can create a huge issue. However, if you are facing problems not working on the PlayStation Store on your PS4 or PS5, try to switch to the PSN account.

Additionally, you can switch or create a new account set to the correct origin if you have another account. It helps you to solve the not working PlayStation Store issue on your PS4 and PS5.

Update Your PS4 or PS5

The other way to fix the issue is to update the PlayStation Store. Sometimes, your PlayStation software may also have issues and glitches which cause the PlayStation Store not to work. In this case, Sony has already rolled out a new software update to address the problem. To update the PS4 or PS5, follow these steps:

On PS4:

  1. Go to the Settings page of the console and navigate to the System Software update tab.
  2. Now, click on the Update Now button and wait for the PlayStation 4 to check for updates.
  3. Finally, click on the Accept button if the console detects a new version of the software update.

On PS5:

  1. Go to the Settings page on your PS5.
  2. Here, choose the System tab.
  3. In the System tab, click on System Software and access the System Software Update and Settings page.
  4. Lastly, click on the Update System Software and choose Update Using Internet.
  5. After the update, go back to the PlayStation Store to check if the issue is solved.

Contact Customer Support Team

If your PlayStation Store is not working, you should contact the customer support team for assistance. You can contact them by phone, email, live chat, or social media. It’s best to contact them through their customer service website so they can provide you with the most accurate and up-to-date information.

Additionally, you should provide as much detail as possible about the issue you are experiencing so they can provide an appropriate solution.

Frequently Asked Questions

What do I do if the PlayStation Store is not working on my PS4 or PS5?

First, check your internet connection and restart your internet modem/router. If the PlayStation Store is still not working, you should reboot your console and try again. If the issue persists, contact Sony support for further assistance.

Why is the PlayStation Store not working on my PS4 or PS5?

The PlayStation Store may not be working for various reasons, such as a slow or unstable internet connection, server maintenance, or a system update. You should try restarting your console and checking your internet connection before contacting Sony support for further assistance.

Is there any way to prevent the PlayStation Store from not working on my PS4 or PS5?

To prevent the PlayStation Store from not working on your PS4 or PS5, ensure your console is regularly updated, and your internet connection is working properly. Additionally, you should clear the cache of your console regularly.


In conclusion, the PlayStation Store not working on PS4 and PS5 is a common issue that many players have been experiencing. If you are experiencing this issue, it is important to take the necessary steps to resolve it. Sony has provided several ways for players to fix the issue, such as restarting their console, resetting the network settings, and reinstalling the PlayStation Store. If you still have trouble accessing the store, it is recommended to contact Sony directly in order to get further assistance.

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