PS5 Store Not Showing Games, How to Fix?

2. Restart Your PS5 Console

Restarting the console is an age-old method, but still an effective one. It can fix many software-related issues on your PS5 console, potentially fixing the issues with PS5 Store. You should therefore give this method a try. Check out the steps below:

1. On your PS5 controller, press and hold the PS button until the Quick Menu appears.
2. Select the Restart PS5 option.
3. To restart your console, press the O button or X button.

Once your console restarts, try opening the PS5 Store and check if the problem is fixed.

3. Check Your Internet Connection

The PS console requires a fast and stable internet connection. Otherwise, it can cause many problems on your PS5 console. The reason why the games are not loading on your PS5 could be due to this reason. And therefore, testing your internet connection is recommended.

To check your internet connection, use a speed testing tool such as speedtest.net. If you find network instability or other problems, reboot the router once and check if the problem is fixed. To reboot your router, unplug the power cable for 60 seconds and plug it in again.

If your internet connection is fine, but the problem still exists, the next solution could fix it.

4. Change the Wi-Fi Frequency

The automatic Wi-Fi frequency selection seems to be causing the problem where PS5 users can’t access the PlayStation Store. Changing the Wi-Fi frequency to 2.4GHz or 5GHz has fixed many users’ problems. Try this solution, and let us know if it works for you.

5. Turn the Internet on and off From PS5 Settings

This is a quick workaround shared by a Reddit user, phort99. Here’s what he wrote:

“For now, the quickest workaround I’ve found is to turn the internet off and back on in PS5 settings, which will work around it without a reboot. For a shortcut, press Home, press Options, and add Network to the quick menu because you’ll be doing the following often:

Click Network in the quick menu, click Network Settings, press down an X to get to Settings, and double-tap X to toggle “Connect to the internet” off and then right back on. Hit circle twice to get back to where you were. You may need to back out and re-enter the screen that was showing the error.

6. Workaround For Xfinity Users

An Xfinity user has shared a workaround on Reddit. If you are also on the same network, you can try this solution which is detailed below:

He wrote:

“In the Xfinity app, under the connection tab at the bottom, click on your WiFi even if you are using a LAN connection (I was using a wired connection, which is what fixed it). This will open the “My Network” page. Click on advanced settings.

From here, click on Port Forwarding. (It may have a message about network security, but this is the only way to fix this issue, and everything I read said that the issue is negligible since it is only for the PSN to your ps5). Then select Add Port Forward. Then select your ps5 under “Select the device for this port forward.” Then under “Choose from common applications to use a recommended configuration or set up manually”, select PlayStation Plus for PS4 (yes, even though you are using a ps5). It will add a bunch of port forwards, then press next and you are all set. Just restart your ps5 and you are good to go.

I have no idea why or how this worked, but it was the only thing to fix all the long-term issues.“

7. Update Your Console’s Software

Although a slightly older software version works fine, there are instances when it can cause problems. Developers release new software versions to improve stability and fix known issues. You should therefore update the console and check if can fix the problem.

To update your PS5 console, follow these steps:

1. On your PS5 console, tap the gear icon in the top-right corner to open Settings.
2. Tap on System and click System Software.
3. Select System Software Update and Settings.
4. If an update is available, download and install it.

We hope one of the solutions from this article helped you in fixing the PS5 Store not showing game problem. If you have any questions or suggestions, write them in the comments below.