Every smartphone, tablet, laptop, and Smart TV has an internet connection to open a new world for entertainment. An internet connection is essential for performing any activities on the device where you get access to various shows, videos, movies and animated series. These can be easily accessed from an application such as Amazon Prime Video, Netflix, Hotstar etc. These features are really good, but sometimes the Smart TV can also be annoying at times when the TV doesn’t connect to the internet connection.
If you are having an issue with the Sony Bravia Smart TV not connecting to the internet, you don’t need to be embarrassed. In this guide, we’ll look at some possible ways to solve the internet connection on the Smart TV. The issue mainly occurred due to changes in settings and software glitches. However, you can easily solve the internet connection issue on your TV by following some troubleshooting methods.
- What Reasons is Sony Bravia Smart TV Not Connecting to the Internet?
- Sony Bravia Smart TV Not Connecting to the Internet, How to Fix?
What Reasons is Sony Bravia Smart TV Not Connecting to the Internet?
Having an issue with the internet connection on your Smart TV and don’t know which cause is creating an issue. Here are some of the possible reasons why your Sony Bravia Smart TV is not connecting to the internet connection:
Outdated Software: It’s possible that an outdated version of the software might be the reason for not connecting the internet connection to the Smart TV.
Weak Signal Strength: Your Sony Bravia Smart TV won’t be connected when there is a problem with the weak signal strength.
Improper Network Settings: Due to the network configuration or incorrect DNS settings, the TV won’t be able to access the internet connection.
Interference: it’s also possible that the TV doesn’t connect to the internet connection due to interference of other electronic devices such as Bluetooth smartphones.
Software Bugs & Glitches: The software Bugs and glitches might be the reason for some time for not connecting to the internet on the TV. In such cases, you have to perform a hard reset on your Sony Smart TV.
Sony Bravia Smart TV Not Connecting to the Internet, How to Fix?
If you’re having an issue with the internet connection on your Sony Bravia Smart TV, try some below solutions to solve the problem, as we have mentioned the causes for the internet connection issue on the TV. So, without any further ado, let’s move on.
Solution 1: Restart Your Sony TV
You have to restart your Sony Bravia Smart TV if there is an issue with the internet connection. Restarting the device will help you to get back to the internet connection again. If your Smart TV has some technical error or glitch, restarting might help you. You can restart your TV by following two methods.
To restart your Smart TV, press and hold the power button on your TV remote for about 10 seconds to power off the TV. Once the TV is turned off, press and hold the power button again to turn on your TV back and try to connect with the internet connection.
If the TV internet connection still has the same error, try to perform a power cycle on your Smart TV. Here’s how you can power cycle your TV:
- Unplug your Smart TV from the wall socket and wait for a few minutes.
- Now Re-plug the cable to the power source and switch on the TV.
- Once the TV is turned on, try to connect to the internet connection and check if the issue is resolved.
Solution 2: Reset Your Router
If restarting the Smart TV doesn’t help to connect with the internet connection, it’s possible that the problem is with the router or modem itself. Resetting the router might help you to fix the internet connection issue. To restart the router, follow these steps:
- Unplug your router or modem from the wall socket.
- Wait about 60-90 seconds.
- Now Re-plug the power source back into the wall socket.
- Wait about 2 minutes for the router to get back online, try connecting to the internet, and check if the issue is fixed.
Solution 3: Update the Date & Time
It’s possible that the TV won’t be able to connect to the internet connection due to an incorrect date and time on the TV. So, ensure to correct the date and time on your Smart TV to fix the problem. Here’s how you can update your Date & Time on your TV:
- Press the menu button on your TV remote.
- Open Settings > System Settings.
- Choose the Date and Time option.
- Now set the correct date and time and restart your TV again.
- Once restarted, try connecting with the internet connection and check if the problem is fixed.
Solution 4: Update TV Firmware
Brands often release the newest and latest software update to fix minor issues and software glitches on the TV. However, the new features and performance will boost your TV’s stable performance. So, updating the Sony Bravia TV could solve the problems, including the internet connectivity or Wi-Fi issue. Here’s how you can update your TV firmware:
- Press the Menu button on your TV remote.
- Go to Apps and navigate to Help.
- Choose Customer Support.
- Now select the Software Update option.
- If an update is available, download and install it on your device by following the on-screen instructions.
If you cannot connect with the internet connection, go to the Sony support website and download the latest software update for your TV model. Once downloaded, grab the USB cable and move the downloaded to the root directory of the USB drive. Again insert the flash drive into the USB slot on your Smart TV and install the software update.
Solution 5: Perform a Factory Reset
If you’ve tried the solutions mentioned above and still have an issue with the internet connection on your Smart TV, try to factory reset your TV. It’s the final method, and surely it helps to get back on an internet connection. A factory reset will delete the data and media files from your Smart TV, ensuring to back up the important files before proceeding. To factory reset your TV, follow these steps:
- Press the Menu button on your TV remote.
- Go to Settings and choose Device Preference.
- Select the Reset option.
- Choose Factory Data Reset.
- Finally, select Erase Everything and confirm it by clicking the OK/Enter option.
Once the factory reset is completed on your TV, try to set up your Smart TV by following the on-screen instructions and connecting to the internet to check if the issue is resolved. If the factory reset doesn’t work, try to contact the Sony customer support team for help.
The support team will provide some methods, and they will help you to fix the internet connection issue. Ensure to provide the full details about your Sony Bravia Smart TV for a better understanding of the cause. You can connect with them through the official Sony website or by email.
In conclusion, the Sony Bravia Smart TV not connecting to the internet connection is caused by various purposes. Fortunately, you can easily solve the internet connection by following the above solutions. If the solution doesn’t work anymore, it’s recommended you contact the Sony customer support team for further assistance.