Fix: Sony Bravia Smart TV Netflix Not Working

Don’t be sad if you are addressing an issue with Netflix not working on your Sony Bravia Smart TV. Most users encountered Netflix not working issues on their Sony Smart TVs, which can be frustrating. However, you can quickly fix the problem by following some troubleshooting strategies. Users reported this issue on multiple platforms, including Reddit and Twitter.

This article will discuss why your Netflix isn’t working on your Sony Bravia Smart TV and how you can fix the problem by trying the possible solutions. With the proper troubleshooting, you may easily fix your Netflix not working issue on your Smart TV.

Why Is Sony Bravia Smart TV Netflix Not Working?

As we mentioned previously, the Sony Bravia Smart TV Netflix not working is caused by various reasons. However, we can assume that Netflix is a well-known and popular streaming service platform that offers a variety of web shows, comedies, live sports, movies and more. Just like other streaming services don’t work sometimes, Netflix also doesn’t work properly for a period of time, and one of the main causes is Netflix not working on Sony Bravia Smart TV. Here are some main reasons why this issue occurred on your Sony Smart TV:

Server Down Issues: It’s possible that your Netflix is not working due to a server-down issue on your Sony Bravia Smart TV. Sometimes, due to server-down issues, Netflix won’t work anymore on your Smart TVs.
Network Connectivity Issues: The network connectivity issue is another main reason why Netflix isn’t working on your Sony Smart TV. If your Netflix is not working, an unstable internet connection on your TV may cause the issue. However, Netflix needs a stable internet connection to work properly.
Outdated Apps: If your Sony Bravia Smart TV Netflix app is not working and showing a black screen, it might be because of an outdated version of the Netflix app.
Software Bugs & Issues: Software bugs and glitches are the other main reasons why your Netflix is not working on your Smart TVs. Due to software bugs and issues, Netflix won’t work properly, and you may experience an issue with the app.

Sony Bravia Smart TV Netflix Not Working, How to Fix?

You can easily troubleshoot the problem if you’re facing a Netflix not working issue on your Sony Bravia Smart TV by following the below-mentioned solutions. So let’s have a look at the mentioned solutions.

Fix 1: Check Server Issues

The first thing you have to do is check the server status of Netflix on any web browser. It’s possible that Netflix is not working due to server-down issues on your Sony Bravia Smart TV. Check the server status by visiting any browser on your smartphones and laptops. You can also visit the official help site of Netflix to check the server down issues. If there is a server issue, you have to wait until the server issue gets fixed.

Fix 2: Restart Your Sony Bravia Smart TV

The next thing you must do is restart your Sony Bravia Smart TV. If you have noticed that the server is running and still you’re addressing Netflix not working problem on your Sony Bravia Smart TV, you should power cycle your TV. Restarting the device may help you fix the minor bugs and issues, and you can easily fix the Netflix not working issue. Here’s how:

Firstly, turn off your Sony Bravia Smart TV.
Unplug the cable and other connections from the wall socket and wait for a few minutes.
Again, plug the cable back into the wall socket and turn the switch on.
Now power on your Sony Bravia Smart TV using the remote control and try to check if the issue has been resolved.

Fix 3: Check the Internet Connection

Netflix won’t work with unstable or weak internet connection on your Smart TVs as well as on other devices. If you’re still facing an issue with Netflix not working, you should check your internet connection on your Smart TV. Make sure you’re connected with a stable and robust internet connection. However, an unstable internet connection may cause your Netflix from working, and you can’t access it properly.

Make sure to check the router settings if you’re facing an issue with the internet connection on your Smart TV. You can also try to restart your router or modem to restore the internet connection, and it helps you to fix the internet connection and again try to access Netflix and check if it’s working. If the issue persists, try moving on to other solutions.

Fix 4: Clear Netflix Cache and Data

It’s possible that Netflix is not working due to corrupted cache data in the Netflix app, which causes the problem. In this case, you have to clear the cache and data of the Netflix app on your Sony Bravia Smart TV. Here’s how to do it:

Press the Home button on your TV remote control and select Settings.
Select Apps > See all apps and choose Show system apps.
Under the system apps, select the Netflix app.
Now choose Clear Cache and confirm it by clicking on the OK button.
Again, choose Clear Data and confirm it by clicking on OK.
Once you have cleared the cache and data, try to access your Netflix and check if the issue has been resolved.

Fix 5: Update Netflix App

If you’re using an outdated version of the Netflix app on your Sony Bravia Smart TV, it could be the source of the issue that is causing your Netflix app from working properly. You can easily fix the problem by updating the Netflix app to the latest version on your Sony Bravia TV. Here’s how to check for updates:

Turn on your Sony Smart TV and press the Home button.
Click on Apps and Head to Google Play Store.
Click on the Profile icon and select Manage Apps.
Click on Updates and choose the Netflix app from the list of applications.
Finally, click on Update to proceed with the update process.

You can also try to update your Netflix app on your Sony Smart TV using the Auto Update apps feature on the Google Play Store. To enable this feature, head over to Settings > Auto Update apps and enable the Auto Update apps feature. Once you have enabled this feature, the apps will automatically update to the latest version on your Sony Smart TV.

Fix 6: Check for Software Update

An outdated system version of your Sony Bravia Smart TV may cause Netflix to stop working. However, if you are still addressing an issue with Netflix, you should check your Sony Smart TV for software updates. Most Smart TVs are running on the oldest version of the software, which prevents Netflix from working. Here’s how you can check for software updates:

On your TV home screen page, select Settings.
Click on Customer Support and choose the Software Update option.
Your Smart TV will automatically check for available updates.
If an update is available on the screen, download and install it by following the screen instructions.
Once the Update is finished, restart your Sony Bravia Smart TV and check if the issue has been resolved.

Fix 7: Reinstall Netflix App

If you have updated your Netflix to the latest version and still you’re experiencing an issue with Netflix not working on your Sony Bravia Smart TV, try to uninstall and reinstall the Netflix app on your TV. This may help you to fix the problem you’re facing on your device. Here’s how:

On your Home screen page, select Settings > Apps.
Click on All Apps and choose Netflix from the list of applications.
Tap on Uninstall option, and your Netflix will be removed from your Sony Bravia TV.
Now head to Google Play Store to install Netflix.
Search Netflix in the search bar and select the app.
Now click on Install and wait until the app is completely installed on your device.
Once Netflix is installed on your TV, open the Netflix app and check whether the issue is resolved.

Fix 8: Factory Reset Your Sony TV

The last method you can try is factory resetting your Sony Bravia Smart TV. A factory reset will erase the personal data and media from your Sony TV. Be sure to back up your important data and media before proceeding with the reset process. Here’s how you can reset your Sony Bravia Smart TV:

Press the Home button or Quick Settings on your TV remote control.
Now select Settings on your TV home screen.
Select System > About.
Head over to Reset > Factory data reset > Erase.
Now confirm it by clicking on Yes & OK.

Note: Most Sony Smart TV settings vary from each other. But you can easily navigate the system reset option in the settings menu, and from there, you can proceed with the Reset option.

Final Words

Hopefully, the above-mentioned solutions help you to fix the Netflix not working issue on your Sony Bravia Smart TV. By following the mentioned steps, you may easily troubleshoot the problem on your TV. If the above solutions don’t work at all, it’s possible that there’s an issue with the software and hardware on your Sony Bravia TV. We recommend you contact the Netflix support team for further assistance.