Fix: Asus ROG Ally Stuck on Logo Screen

If you have your own Asus ROG Ally handheld gaming consoles and it’s stuck on the logo screen, don’t worry about it. Many Asus ROG Ally players reported on several platforms, including Reddit, that they are encountering an issue with their devices. According to several reports, the device automatically gets stuck on the logo screen while updating the firmware. Well, if you are facing an issue with your Asus ROG Ally device, then keep reading this guide till the end to know the reasons and solutions to sort them out as soon as possible.

Although Asus ROG Ally is a powerful handheld gaming console that allows players to experience high and next-level games. Asus ROG Ally comes with an AMD Ryzen Z1 Extreme, which is an 8-core processor with 16 threads and is able to handle large and heavy games. Luckily, there are some effective ways that you can easily troubleshoot to sort out the problem you’re experiencing on your ROG Ally device. Therefore, without further ado, let’s get into it.

Micro SD Card Format for Asus Rog Ally: ExFAT vs NTFS, Which One Is Better?

Why My Asus ROG Ally Stuck on Logo Screen?

As mentioned above, the Asus ROG Ally stuck on the logo screen is encountered by several users while updating the device firmware. Well, there could be a number of reasons why the Asus ROG Ally gets stuck on the logo screen, including software bugs, glitches, overheating issues, and hardware problems. Therefore, these are some primary reasons that cause the issue on your Asus gaming console. So, let’s look at the troubleshooting methods.

How to Fix Asus ROG Ally Stuck on Logo Screen Issue

Try these mentioned workarounds and get your Asus ROG Ally up and running again. Simply, follow the below-mentioned steps until you find the right one that works for you.

Try Connecting the Charger

The first step you have to do is to connect your Asus ROG Ally device with a charger. A few users were able to fix the problem by putting it in charging mode for a while and it did a great job. Make sure you’re using a compatible charger with your Asus device and ensure there is no fault and damages visible. If the issue persists, then move down to other solutions.

Let the Device Cool Down

Most devices have built-in features to prevent overheating. If you do heavy gaming on your Asus ROG Ally device, then it can overheat and sometimes get stuck on the logo screen. However, if the temperature of the device increases too high, the device will eventually shut down itself. If you get stuck on the logo screen on your Asus ROG Ally device, wait for a while until your Asus ROG Ally device cools down.

Force Restart Your Device

The other most powerful solution is to force restart your Asus ROG Ally device. If your handheld device gets stuck on the logo screen and it’s not powering ON, you should perform a force restart. Restating the device will fix several issues and bugs on the system and allow us to experience smooth and functional keys. To force restart your Asus ROG Ally device, follow the steps below:

  1. On the top of the Asus ROG Ally, press and hold the power and volume down button for about 10 seconds.
  2. Now the screen will automatically be powered off on your Asus ROG Ally, simply release the pressed keys and the device will turn back on.

Factory Reset Your ROG Device

As I mentioned in the above section, most users are stuck on logo screen issues by updating their firmware to the latest version on their Asus ROG Ally which can be frustrating. To resolve the problem on your Asus device, you perform a factory reset on your ROG Ally device. By doing this, the software bugs and glitches can be easily sorted out. Remember that, factory reset will erase all your personal data including media files, documents and applications.

To factory reset your Asus ROG Ally device, follow the steps below:

  1. Press and hold the volume down button and power button simultaneously.
  2. Keep the button pressed until the device enters into the BIOS screen. This should take around 30 seconds.
  3. Once you enter into the BIOS screen, press the Y button to exit EZ mode.
  4. Navigate to the Advanced tab.
  5. Select ASUS Cloud Restore and press the A button.

Now your Asus ROG Ally will automatically download the fresh Windows copy, which will take a few minutes. Also, connect your Asus ROG with a Wi-Fi network which will be asked while processing the reset process. After the reset process, set up your Asus ROG Ally again.

Contact Asus Support Team

If you have tried the above-mentioned workarounds and it doesn’t work at all, then it is suggested you contact the Asus support team for help. They will initially provide their best troubleshooting strategies and you may resolve the problem soon. You can also visit a nearby service center in your locality and ask them to resolve your problem. By following the mentioned steps, you will easily be able to get back on your Asus ROG Ally again.


Asus ROG Ally is known for the well-known handheld gaming consoles, allowing users to experience high level games. But getting stuck on the logo screen can be disheartening. Before rushing to a service center, you should try the workarounds we have mentioned in this article to get the problem solved as soon as possible. We hope one of the above workarounds from this article will surely be able to resolve the Asus ROG Ally stuck on logo screen issues. Also, let us know which solutions work for you.

Leave a Reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.