Fix: ITV Hub Not Working on Youview box

Youview is a television service that offers over 70 live digital channels, including popular options like BBC iPlayer, ITV Hub, All 4, and more. The Youview box also features an extensive library of on-demand TV programs, movies, and additional quality content from Netflix, Now TV, and other providers. Users can take advantage of the record, pause, and rewind TV features for greater control over their viewing experience. You can even search for specific shows with ease.

ITV Hub, also known as ITV Player, is a platform that allows you to watch live TV shows from anywhere. The service provides a variety of programmes, some of which are acquired and others which are not. The best part is that it’s entirely free – all you need to do is register on their website to access the shows. If you’re a Youview Box user and are experiencing issues with ITV Hub not working, read on to learn more about how to resolve this problem.

Fix: ITV Hub not Working on Youview box

Fix: ITV Hub is not Working on the YouView box

Some users are reporting that the ITV Hub is not working on their Youview Box. And, they are searching for how to fix it. So, we are here with the fix, but before that, you need to analyze the problem through which the issue is persisting on your Youview Box. So, check out the reasons through which you might be facing this issue.

  • Loose WiFi Connection
  • Using Outdated ITV Hub App
  • Corrupted Files
  • Storage Issue
  • ITV Hub Server Down
  • Hardware Problem

How To Fix ITV Hub Issue on your YouView Box

If you have analyzed the issue, then try following the methods which are given below to fix ITV Hub not working on Youview Box. Check out the methods below.

Restart The App

The first step that you should try is restarting the app. So, first of all, close the app, and then close your box. Wait for a few seconds, again start the box and then check whether the ITV Hub is working or not.

Loose WiFi Connection

If you are still facing the issue then try assessing your WiFi/Internet Connection. So, to do this, you can try testing the internet speed. And, after running the internet speed, check whether you are connected to a stable internet connection or not. You can also try switching the WiFi connection to Ethernet Connection.

Server Down Issue

Sometimes there are chances that the ITV Hub Services are not available due to the server being down. And, it can be fixed from their side only. The reason for the Server being Down is that a high amount of users are trying to access the App, and they might be not able to do the server management. So, you have to wait till they fix their server and again make the app in running condition.

Clear Cache of ITV Hub App

You can also try clearing the cache on the ITV Hub App to fix minor errors that are causing the occurrence of this issue. Sometimes, the corrupted files also cause errors in the opening of the app, and to fix this, you can try clearing the cache of the ITV Hub App.

Reinstall The App

The issue of not working on the ITV Hub can also be caused by the app not being installed properly or might be corrupted on the YouView Box. So, in this case, you can try reinstalling the app. First of all, uninstall the app, switch off the TV, and YouView Box, and wait for one minute. Now, again turn on the TV and the Youview box and install ITV Hub App. After doing this step, check whether the app is now working on your TV or not.

Choose Correct Region 

As of now, the ITV Hub is only available in the selected regions. So, make sure that you have chosen the correct region on your TV and the YouView Box. If you have not selected the correct region, you will likely face this issue. Therefore, choose the region properly to avoid this type of issue.

Check the Compatibility of the App

Make sure that the YouView box that you are using is compatible with the ITV Hub App as we all know the ITV Hub app is not available on the YouView Generation 1 Devices. So, make sure that the app is available on your YouView Box.

Update Your YouView Box

If you are still facing this issue, then you can also try to Update Your YouView Box. The updates help in running the apps smoothly. So, follow the steps which are given below to update your YouView Box.

  • Go To Settings.
  • Now, click on Software Information.
  • Select Update Software.

It will check for the updates, if there are any then update it to avoid this type of issue.

Factory Reset the YouView Box

If you are still facing the issue, then you can also try Factory Reset on the YouView Box. So, to do this, follow the steps below.

  • Go to the main menu by pressing Home Button on your remote.
  • Scroll Down and select Settings.
  • Now, again, scroll down and click on Information & Reset.
  • After that, click on the Factory Reset.
  • Now, a dialog box will appear on your screen asking for permission.
  • To continue, you will have to write the numbers that are being shown on your screen using the remote control.

Note: The reset will take a few minutes. Also, by factory reset all of your data will be deleted that are on the storage of YouView Box. So, make sure to make the backup.


So, in this guide, we have mentioned why you can face this issue. Along with it, we have also discussed the different methods through which you can easily fix them. And, I hope all the steps which are mentioned in the guide are clear to you, and you can easily implement them. Therefore, If you have fixed this issue by following any other steps then do share it with our audience through the comment section.

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