Fix 3: Clear Browser Cache (if you are using your browser)
If you are a PC user and use your web browser to access the MetaMask, clearing the browser cache will be the right option for you. Therefore, you must try removing your browser’s cache files using these steps:
- Firstly, open the Chrome browser and tap on the three-dot button located somewhere in the window’s top-right corner.
- After that, tap on the Settings from the drop-down menu.
- Then, select the Privacy & Security option.
- After that, click on the Clear Browser Cache tile and hit the Clear Cache button.
It is possible that you are using the MetaMask Chrome browser extension to access your wallet. If so, you must try out these steps, as many users previously reported that these steps helped resolve this kind of error. So, you must check out the steps:
- Log in using your credentials by clicking the MetaMask extension icon.
- Access your purchased tokens by clicking the Assets tab.
- Go to Don’t see your token? and click on the import tokens button.
- Refresh the list by clicking Refresh list. After you have added the token address, you may require to add it if the tokens do not appear manually.
- Navigate to the Custom Tokens tab.
- Token Symbol, Token Decimal, Token Contract Address, and more are the details you can enter under the Custom Token tab. You don’t need to fill in every detail manually. It will automatically fetch them from your contract address. Here are the steps to find your contract address:
- To do this, go to etherscan.io and type in the token name.
- Under the profile summary, copy the contract address.
- Put the contract address in the MetaMask Token Contract Address field.
- In MetaMask, the symbol for the token and details will be retrieved in 3 seconds. Copy the Etherscan details if it fails.
- Choose Add Custom Token button.
- After you add the tokens to the Assets tab, click the Import Tokens button.
So, now in case you are MetaMask mobile app user, then you must have to perform these steps as mentioned below:
- You can access Tokens in MetaMask by opening the app MetaMask app.
- Select the Import Token button.
- Choose Custom Tokens from the drop-down list.
- You will need to enter the token contract address copied from Etherscan.io or as stated above.
- MetaMask will pull the information automatically. Simply click on the Import button.
- On the homepage of the MetaMask app, under the Tokens tab, you will find the newly added tokens.
Fix 6: Update The App
If you are still getting this issue, then there is the possibility that your MetaMask app may have any pending update due to which you are getting this issue. Therefore, you must have to make sure that the MetaMask app is up-to-date on your device. However, to do so, you can follow these steps:
- Open Apps Store or PlayStore and search for MetaMask.
- Thereafter, open the appropriate one from the search result.
- Then, instead of the open button, hit that button if you get the Update button to install the latest updates.
Fix 7: Check Your Account Credentials
Are you sure that you have entered the correct credentials? Well, possibilities are there that you may have entered the logged-in to a different account due to which you are getting this issue. So, you must cross-check if you are using the correct ID and Password for the account you want to access.
There is no alternative if none of these methods work for you, then except for contacting to the MetaMask officials, you have no other options. So, you can simply hover to the MetaMask official page and ask them for help to fix the MetaMask is not working or showing the Tokens issue.
Also Read: Fix: Robinhood Not Enough Buying Power Error
So, that’s all on how to fix the MetaMask not working or showing Tokens error. We are hoping that the fixes mentioned above in this guide have helped you. But, suppose in case you have any suggestions or queries in your mind, comment below and let us know.
