Fix: Samsung Galaxy Watch 5 / 5 Pro Not Tracking Steps Accurately

Fix: Samsung Galaxy Watch 5 / 5 Pro Not Tracking Steps Accurately

You can use multiple methods and tips to fix your watch steps counter. Here are a few methods you can try.

• Update your watch’s software to the latest version
• Restart Your Samsung Galaxy watch as well as your phone
• Clean the sensors behind the back of the watch
• Some watches don’t work correctly when the hands are not moving, so keep track on your watch movement as well
• Turn the water lock off and then turn it on again to clean any water trapped inside
• Don’t check your steps too frequently while walking

Method 1: Check Permission

If your preferred app doesn’t have permission from your watch’s sensor, it will not get the data from the sensor. To make it work correctly, give your app permissions to your watch’s sensors.

• Open Samsung health on your galaxy watch 5. Tap on the settings of Samsung health.
  
• Scroll down and choose Share data with devices and services. Tap on Health Platform.
• Tap on Allow All to turn on data permission, or you can choose what data you want to share with the Samsung Health app. Now tap on done.

Method 2: Change your watch’s Face

If your steps count is still inaccurate in your watch and shows correct data on the Samsung Health app. You should change your watch face to a different face and try measuring the steps again.

Method 3: Reset your Watch

The last method you can try is resetting your watch. There may be conflict within the application installed in the watch that made the sensors confused between your steps count as you are walking or resting. The best way to fix these issues is by resetting your watch.

• Go to the setting of your watch.
• Select general and then reset.
  
• Tap on reset; you can choose to back up your data if you want.
• Wait for the watch to reset; pair your watch again once done.

Conclusion

The most used workout function of a watch is Step Counting, which automatically starts counting your step when you start walking. So it is very important for you to measure your steps correctly, and your watch needs to track your walking activity. If none of the above methods has worked for you, then there may be some issue with your watch sensors, which can be fixed by Samsung customer care.