Fix: Sonos Arc Not Responding to Alexa or Google Assistant

Sonos Arc is the company’s first Dolby Atmos Soundbar released after all other companies had released products with the same format. Despite the late arrival of Arc it proved to be one of the very best performance-per-pound soundbars you can buy. But recently many people have been complaining about Sonos Arc not responding to Alexa or Google Assistant. Keep reading to know how you can fix this error.

The Sonos Arc was introduced shortly after Sonos’s next-generation S2 platform, which received some criticism for leaving certain older items behind. This soundbar is particularly built to function in two orientations: mounted on a wall or placed on a piece of furniture. Now that we’ve learned about the Sonos Arc Soundbar, let’s look at how to fix it if your Sonos Arc is not responding to Alexa or Google Assistant.

Sonos Arc

How to Fix Sonos Arc Not Responding to Alexa or Google Assistant?

Follow the troubleshooting methods mentioned below to fix this issue.

Fix Sonos Arc Not Responding to Alexa

Here’s how you can solve this issue on Amazon Alexa.

1. Make Sure the Microphone is Turned On

Check your microphones status light on your voice-enabled Sonos product. If the microphone’s status light is turned off tap on the microphone icon to re-enable the microphone and try with the commands again.

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2. Relocate Your Voice-Enabled Sonos Product

Remove your Sonos of productive from voice walls, speakers, and other sources of background noise to make sure Alexa can hear you.

3. Re-enable the Sonos Skill

Re-enable the Sonos Skill to fix this issue. Here is how you can do it:

  1. Open the Alexa app and click on the More menu in the bottom right.
  2. Click on Skills & Games > Your Skills > Sonos > Disable Skill.
  3. Once disabled, tap on Enable Skill.

4. Check Your Amazon Account

You can use only one Amazon account per Sonos System. If you need to use a second Sonos System on some other location you’ll have to use a different Amazon account. Else if you use the same Amazon account you won’t be able to use Alexa on either one.

5. Link Your Music Services

If Alexa prompts you to “Link Music Services,” do so before proceeding with the Advanced instructions below.

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6. Advanced Fixes

If none of the above-mentioned quick fixes were able to resolve your issue follow the advanced steps mentioned below to get rid of the issue.

For Voice-enabled Sonos Speakers
  1. Open the Alexa app on your iOS or Android device.
  2. Click on the More menu in the bottom right corner.
  3. Now select Skills & Games > Your Skills > Sonos > Disable Skill.
  4. Deregister your Sonos speaker from Alexa by following the instructions mentioned on Amazon’s website.
  5. Disable voice control in the Sonos app. Here is how you can do it:
    1. Open the Settings tab in the Sonos App.
    2. Click on Services & Voice and select Amazon Alexa under voice.
    3. Tap on Remove Alexa after you select the voice-enabled product from the list of Sonos products.
  6. Now log out of all Amazon apps from your mobile device and your browsers to make sure Alexa uses the correct amazon account.
  7. Complete Alexa setup again using the Sonos App by following the instructions on-screen.
  8. Once the setup is complete try giving Alexa another command.
For Non-Voice-Enabled Sonos Speakers
  1. Open the Alexa app on your iOS or Android device.
  2. Click on the More menu in the bottom right corner.
  3. Now select Skills & Games > Your Skills > Sonos > Disable Skill.
  4. Deregister your Sonos speaker from Alexa by following the instructions mentioned on Amazon’s website.
  5. Enable Sonos Skill again, Skills & Games > Your Skills > Sonos > Enable Skill.
  6. Try giving Alexa another command once you’ve completed the setup.

Fix Sonos Arc Not Responding to Google Assistant

1. Make Sure the Microphone is Turned On

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Check your microphones status light on your voice-enabled Sonos product. If the microphone’s status light is turned off tap on the microphone icon to re-enable the microphone and try with the commands again.

2. Relocate Your Voice-Enabled Sonos Product

Remove your Sonos of productive from voice walls, speakers, and other sources of background noise to make sure Google Assistant can hear you.

Advertisements

3. Check Your Google Account

You can use only one Google account per Sonos System. If you need to use a second Sonos System on some other location you’ll have to use a different Google account. Else if you use the same Google account you won’t be able to use Alexa on either one.

4. Advanced Fixes

If none of the above-mentioned quick fixes were able to resolve your issue follow the advanced steps mentioned below to get rid of the issue.

For Voice-enabled Sonos Speakers
  1. Open the Sonos app on your iOS or Android device.
  2. Disable voice control in the Sonos app. Here is how you can do it:
    1. Open the Settings tab in the Sonos App.
    2. Click on Services & Voice and select Amazon Alexa under voice.
    3. Tap on Remove the Google Assistant after you select the voice-enabled product from the list of Sonos products.
  3. Complete Google Assistant setup again using the Sonos App by following the instructions on-screen.
  4. Make sure to check if any music services added to Google Assistant have also been added to Sonos.
  5. Once completed, try giving Google Assistant another command.
For Non-Voice-Enabled Sonos Speakers
  1. Open the Sonos app on your iOS or Android device.
  2. Click on Settings > Unlink Sonos.
  3. Doing so will open the add devices menu. Click on Sonos > Unlink Sonos.
  4. Complete Google Assistant setup again using the Sonos App by following the instructions on-screen.
  5. Make sure to check if any music services added to Google Assistant have also been added to Sonos.
  6. Once completed, try giving Google Assistant another command.

This was all about how you can fix Sonos not responding to Alexa or Google Assistant. We hope these workarounds were able to fix this issue. If you have any suggestions, feel free to leave a comment below.

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