4. Check Your Amazon Account
You can use only one Amazon account per Sonos System. If you need to use a second Sonos System on some other location you’ll have to use a different Amazon account. Else if you use the same Amazon account you won’t be able to use Alexa on either one.
5. Link Your Music Services
If Alexa prompts you to “Link Music Services,” do so before proceeding with the Advanced instructions below.
6. Advanced Fixes
If none of the above-mentioned quick fixes were able to resolve your issue follow the advanced steps mentioned below to get rid of the issue.
For Voice-enabled Sonos Speakers
- Open the Alexa app on your iOS or Android device.
- Click on the More menu in the bottom right corner.
- Now select Skills & Games > Your Skills > Sonos > Disable Skill.
- Deregister your Sonos speaker from Alexa by following the instructions mentioned on Amazon’s website.
- Disable voice control in the Sonos app. Here is how you can do it:
- Open the Settings tab in the Sonos App.
- Click on Services & Voice and select Amazon Alexa under voice.
- Tap on Remove Alexa after you select the voice-enabled product from the list of Sonos products.
- Now log out of all Amazon apps from your mobile device and your browsers to make sure Alexa uses the correct amazon account.
- Complete Alexa setup again using the Sonos App by following the instructions on-screen.
- Once the setup is complete try giving Alexa another command.
For Non-Voice-Enabled Sonos Speakers
- Open the Alexa app on your iOS or Android device.
- Click on the More menu in the bottom right corner.
- Now select Skills & Games > Your Skills > Sonos > Disable Skill.
- Deregister your Sonos speaker from Alexa by following the instructions mentioned on Amazon’s website.
- Enable Sonos Skill again, Skills & Games > Your Skills > Sonos > Enable Skill.
- Try giving Alexa another command once you’ve completed the setup.
Fix Sonos Arc Not Responding to Google Assistant
1. Make Sure the Microphone is Turned On
Check your microphones status light on your voice-enabled Sonos product. If the microphone’s status light is turned off tap on the microphone icon to re-enable the microphone and try with the commands again.
2. Relocate Your Voice-Enabled Sonos Product
Remove your Sonos of productive from voice walls, speakers, and other sources of background noise to make sure Google Assistant can hear you.
3. Check Your Google Account
You can use only one Google account per Sonos System. If you need to use a second Sonos System on some other location you’ll have to use a different Google account. Else if you use the same Google account you won’t be able to use Alexa on either one.
4. Advanced Fixes
If none of the above-mentioned quick fixes were able to resolve your issue follow the advanced steps mentioned below to get rid of the issue.
For Voice-enabled Sonos Speakers
- Open the Sonos app on your iOS or Android device.
- Disable voice control in the Sonos app. Here is how you can do it:
- Open the Settings tab in the Sonos App.
- Click on Services & Voice and select Amazon Alexa under voice.
- Tap on Remove the Google Assistant after you select the voice-enabled product from the list of Sonos products.
- Complete Google Assistant setup again using the Sonos App by following the instructions on-screen.
- Make sure to check if any music services added to Google Assistant have also been added to Sonos.
- Once completed, try giving Google Assistant another command.
For Non-Voice-Enabled Sonos Speakers
- Open the Sonos app on your iOS or Android device.
- Click on Settings > Unlink Sonos.
- Doing so will open the add devices menu. Click on Sonos > Unlink Sonos.
- Complete Google Assistant setup again using the Sonos App by following the instructions on-screen.
- Make sure to check if any music services added to Google Assistant have also been added to Sonos.
- Once completed, try giving Google Assistant another command.
This was all about how you can fix Sonos not responding to Alexa or Google Assistant. We hope these workarounds were able to fix this issue. If you have any suggestions, feel free to leave a comment below.
