Fix: TCL Smart TV Netflix Crashing or Not Loading

Fix 3: Try Clearing the Cache

TCL smart TVs can resolve various problems, such as Netflix not loading or crashing, by clearing their cache. Caches are temporary storage areas where apps and services from recently used apps are stored and can become corrupted. To clear the cache on your TCL smart TV, follow these steps:

1. Select the Apps tab in your TCL smart TV’s settings menu.
2. Locate and select the Netflix app from the list of installed apps.
3. Click ‘Clear cache‘ on the app’s details page to clear the cache. This process will delete any temporary Netflix app data stored on the TV.
4. Restart your TCL smart TV and launch the Netflix app to verify that your Netflix issue has been resolved.

Fix 4: Restarting the TCL Smart TV

It is sometimes important to simplify things, and it is often best to restart your TCL smart TV to resolve various issues, including Netflix crashing or not loading. To restart your TCL smart TV, follow these steps:

1. On the TV remote, press the power button to turn it off.
2. Power off the TV and disconnect the power cord. Once the cord is plugged in again, please wait a few seconds before plugging it back in.
3. To turn the TV back on, press the power button on the remote.
4. Launch the Netflix app after the TV has restarted to verify that the issue has been resolved.

Fix 5: Uninstalling And Reinstalling The Netflix App

Netflix crashing and not loading issues on TCL smart TVs can be resolved by uninstalling and reinstalling the Netflix app. Upon uninstalling the app will remove any temporary files or corrupted data that may have been causing the problem, and upon reinstalling, you will get a fresh copy of the app. To uninstall and reinstall Netflix, follow these steps:

1. Go to the settings menu on your TCL smart TV and select ‘Apps‘.
2. Locate the Netflix app and select it from the list of installed apps.
3. On the app details page, select the ‘Uninstall‘ button. You can remove the Netflix app from your TCL smart TV by doing this.
4. On your TCL smart TV, please search for the Netflix app in the app store and download it.
5. If the issue persists, reinstall the app and log into your Netflix account once it has been reinstalled.

Fix 6: Contacting Netflix Support

Despite trying the other troubleshooting steps, Netflix may still crash or not load on your TCL smart TV even after you have tried more troubleshooting steps. To contact Netflix support, follow these steps:

1. You can access Netflix’s website by opening your web browser and visiting www.netflix.com.
2. Visit the Netflix homepage and click the ‘Sign In‘ button.
3. Go to Netflix’s homepage and click ‘Help Centre.
4. Use the search bar in the help centre to find the issue you’re experiencing (e.g. “Netflix not loading on TCL smart TV”).
5. To contact Netflix support, click the ‘Contact Us‘ button if you can’t find an answer in the help centre. If you need assistance, you can contact support via chat or email.

So, that’s how to fix Netflix’s not loading or crashing issue. We hope that this guide has helped you. Furthermore, in case you need more help, comment below and let us know.