How to Fix If Diablo 4 Freeze on Character Selection or Creation

Blizzard Entertainment has done a great job with the hack & slash kind of action-adventure video game called ‘Diablo IV’. It’s the fourth main instalment in the Diablo family that has been released in March 2023 which was highly anticipated. Although with this beta release, several players are having some issues due to bugs and errors unexpectedly. Meanwhile, some players are reporting that Diablo 4 freeze on character selection or creation has been affecting them a lot.

This particular issue is quite frustrating and players become unable to progress in the game because advanced appearing buttons are greyed out or inaccessible. Now, if you’re also facing the same kind of issue then nothing to worry about. Luckily, here we’ve shared with you possible workarounds that should come in handy. Well, there can be multiple possible reasons applicable behind the Diablo IV stuck-on character selection issue. Now, without wasting any more time, let’s jump into it.

How to Fix If Diablo 4 Freeze on Character Selection or Creation

How to Fix If Diablo 4 Freeze on Character Selection or Creation

Some of the reports are claiming that a simple reboot of the Diablo IV game might fix the issue. But you might also need to perform some other workarounds that have been mentioned below. It looks like an outdated game version, issues with the game files, an outdated graphics card driver, technical issues with the game server, and more might trouble you a lot. So, you can check out this full troubleshooting guide to easily resolve this issue.

1. Restart the Diablo IV Game

First of all, you’ll have to reboot the Diablo IV game to ensure there is no issue with the temporary glitches or system conflicts whatsoever. A normal reboot mostly works flawlessly than performing other troubleshooting methods. If the game is stuck on the screen while character selection or creation then press the Alt+Tab keys to get out of the game screen first. Then you can close the game via Task Manager and relaunch it.

2. Run the Game as an administrator

Make sure to run the game exe file as an administrator to avoid user account control regarding privilege issues. You should also run the launcher as an administrator on your PC. To do this:

  • Right-click on the Diablo IV application on your PC.
  • Select Properties > Click on the Compatibility tab.

  • Select the Run this program as an administrator box to enable it.
  • Click on Apply and select OK to save changes.

Make sure to do the same steps for the launcher too. It should help you to fix the issue easily.

3. Update the Diablo 4 Game

If in case, you haven’t updated your Diablo IV game for a while then make sure to follow the steps below to check for updates and install the latest patch (if available). An outdated game version will cause multiple issues like graphical glitches or stuck on the screen. To do so:

  • Open the desktop app on your PC.
  • Now, click on the Diablo IV game.
  • Click on the cogwheel icon (settings) next to the Play button.
  • Select Check for Updates and wait for the process to be completed.
  • If there is an update available, make sure to download and install the game update.

4. Verify and Repair the Game Files

Sometimes issues with the corrupted or missing game files on the PC might occur several conflicts when it comes to launching the game or during the gameplay. Luckily, you can easily verify and repair the installed game files on the PC version with the help of the game launcher by following the steps below.

  • Launch the client on your PC.
  • Now, click on the Diablo IV that you’re trying to repair.
  • Click on the cogwheel icon (settings) next to the Play button.
  • Select Scan and Repair > Click on Begin Scan.
  • Wait for the repair to finish > Once done, close the launcher, and reboot the PC to apply changes.

5. Check the Diablo IV Server Status

Sometimes issues with the technical glitch or server downtime of Diablo IV might trouble with the game running as well as a freezing issue while character selection. Any kind of server outage can occur such issues whatsoever. Make sure to check out the Diablo IV Server Status via DownDetector to get to know if there is an issue with the game server or not. At the time of writing this article, we can see that there are a few server issues visible in the last 24 hours.

Do keep in mind that sometimes waiting for a couple of hours might fix the server-related outage issues quite easily. You can also follow the official @Diablo Twitter handle to check for all the reports, latest news, and updates.

That’s it, guys. We assume this guide was helpful to you. For further queries, you can comment below.

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