Fix: Logitech G923 Controller Disconnected or Not Working

Gaming has been very popular nowadays, and companies like Logitech are coming up with advanced gaming probes, which makes the whole gaming experience much enjoyable. The new Logitech G923 is such a unique controller which assists you with racing games controls. Some people recently started to report that the Logitech G923 controller is getting disconnected. Some people are having issues where the controller is not getting detected or not working properly. If you are one of them, then do not panic just yet because this could be a simple issue and could easily be fixed. So today, in this article, we will explain how you can fix the Logitech G923 controller Disconnected or not working issue on your PC.

Also Read: How to Fix F1 22 Logitech G29, G920, G923, Wheel and Pedal Not Working

Fix Logitech G923 Controller Disconnected or Not Working

Logitech G923 Controller Disconnected/ Not Working

If your Logitech controller is disconnected or not connected, then the first and foremost thing you have to check is the power as well as the connections to your PC. Because if there are any loose contacts, then the controller will not work properly. This will result in the controller not getting detected or disconnecting.

Method 1: Check connections and power

  1. Check the power cord of the controller. If the controller is getting the power, then you should be able to see the LED indication on your controller. If it is not showing, then it is time to check the power supply. Also, make sure to check the power outlet to which you have connected. If there are any loose contacts, make sure to plug them in firmly.
  2. Now check the connection between your PC and the controller. In order to properly get detected, you should use firm cables that don’t have loose connections.

Method 2: Check the G Hub software

If you are sure that all cables connection are proper and there is no loose connection, then you should check the G hub software to make sure that the controller is getting detected.

  1. If you do not have the G-Hub software, then you can download it from here.
  2. G Hub provides some extensive features for the G923 controller. To be precise, it is the only way to enable all the features of the controller.
  3. Install the G Hub software and open it.
  4. Now make sure the controller is properly connected to your PC.
  5. Check if you can see the controller displayed in the G Hub software.

Method 3: Check Steam or the Game

The next step is the check whether steam or the game you want to play detects the controller.

  1. In steam, Go to settings and go to controller settings.
  2. Click on General controller settings and check if you could see your controller.
  3. In your game, go to controls and check if you can see the controller available.

If you cannot use the controller, then check if the game supports the controller. Some games do not support specific controllers. Make sure that the game you are trying to play on your PC supports the Logitech G923 controller.

Method 4: Check Windows control panel

If your G Hub software detects the controller and still you are facing the issue, then it could mean that the controller is not properly getting detected in Windows. One quick solution will be to check under Gamepad controller options.

  1. Open the Run box by pressing the Windows key as well as the R key at the same time.
  2. Now type in JOY.CPL and hit enter.
  3. From the list, check if your Logitech controller is visible.

Method 5: Re-install the Logitech drivers

You can easily get away using the CD that comes with the product by installing all required drivers. Although in most cases, the drivers should be available directly in windows. This means you do not have to install anything additional.

Method 6: Remove the controller and re-connect

One of the solutions is to remove the controller completely from your system and re-connect it to solve the issue. Although only a few people were successful with this step. But you can also try.

  1. Open the Run box as mentioned in the previous steps.
  2. Type in Regedit and git enter.
  3. Now navigate to this registry:
    Computer > HKEY_CURRENT_USER > System > CurrentControlSet > MediaProperties > PrivateProperties > Joystick > OEM.
  4. Now find a key appropriate to your version.
    Playstation – C266
    Xbox – C26E
  5. Right-click on the folder and click on delete.

Restart the system and check if the controller could be added again without any issues.


So as you can see, these were some fixes that you can try to fix the Logitech G923 Controller Disconnected/ Not Working issue on your PC. If you are still facing the issue then it is a good time to reach out to the customer support channels for these specific products. Since you are paying a huge amount for the product, you should be able to get the solution from customer support without any issues.

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