Fix: Modern Warfare 2 Failed Fetching Crossplay Friends List

It’s needless to say that the crossplay feature in multiplayer video games does mean a lot when it comes to family or friends joining a group and playing together. No new introduction is needed for Call of Duty video games like Modern Warfare II or Warzone 2 that offer crossplay support across all platforms. But recently multiple players are unable to do so due to the COD Modern Warfare 2 Failed Fetching Crossplay Friends List error at their end.

As per several reports, affected Modern Warfare II players claim that this specific ‘failed fetching crossplay friends list’ error is also known as “CLARK – MONTEREY”. Unfortunately, there is no official acknowledgment available yet from the game developers regarding this issue. But the good thing is that the issue is known to the devs and they should develop a patch fix soon. Meanwhile, you can follow this troubleshooting guide to try fixing this issue manually at your end.

Fix: Modern Warfare 2 Failed Fetching Crossplay Friends List

Fix: Modern Warfare 2 Failed Fetching Crossplay Friends List

This issue makes players and their friends use the crossplay feature in MWII unexplainable. If you have a bunch of family members or friends to play Modern Warfare 2 together and the failed fetching friends list in crossplay error appears then it becomes more frustrating than anything else. Though you can simply wait for the official update to arrive, it’s better to try performing some of the possible workarounds mentioned below to resolve the issue. As some players have found these methods useful, you should try them out.

1. Restart the Game

First of all, you should try rebooting Modern Warfare 2 on your PC by following the steps below to ensure there is no issue with the temporary glitch or cache data.

  • Force close the MWII game and then open Task Manager by pressing the Ctrl+Shift+Esc keys.
  • Now, click on Processes > Select the modernwarfare2.exe game task (something like that), if available.
  • Click on End Task > Once done, reboot the PC to apply changes.
  • Then relaunch the MWII game to check for the issue again.

2. Check the Internet Connection

You should also check for the internet connection at your end to ensure there is no issue with the networking glitch or ping delay. A poor or unstable internet connection can trouble you a lot while connecting to online multiplayer games as well as crossplay mode. If you’re using a wireless connection, try switching to a wired one or vice versa to cross-check the issue. You can also try restarting the Wi-Fi router that you’re using to refresh the connectivity.

3. Don’t Use VPN

It’s recommended not to use a VPN service while playing online multiplayer games like Modern Warfare 2 because a VPN (Virtual Private Network) can easily trigger several issues with the server connectivity and higher latency. Server connectivity and higher latency issues will obviously increase the chances of getting errors in multiplayer mode or crossplay features. Even if you need to use VPN, make sure to temporarily disable it during the gameplay.

4. Disable and Re-Enable Crossplay

One of the important steps also to try disabling and enabling back the crossplay feature on your Call of Duty Modern Warfare II game to ensure there is no issue with the ‘Failed Fetching Crossplay Friends List’ error further. You can follow the steps below to do so:

For PlayStation:

  • Launch Modern Warfare II on PS4/PS5.
  • Press the Options button on your connected PlayStation controller.
  • Now, go to the Settings menu > Scroll down to Account and Network.
  • Make sure to Turn Off the Crossplay feature.
  • Wait for some time and then Turn it On.


For Xbox:

  • Turn on your Xbox console > Navigate to General Settings.
  • Select Online safety and family.
  • Go to Privacy and Online Safety > Select Xbox Privacy.
  • Visit View Details and Customize.
  • Choose Communication and Multiplayer.
  • You’ll have to select Cross-network play > Just turn it OFF and wait for a minute.
  • Then Turn Crossplay On again and restart the game to check for the issue.

5. Try Sending a Random Friend Request

Another thing you can do is just send a random friend request to a player on a different platform and ask the person to accept the request for one time to cross-check if the crossplay friends list working or not. You can follow the steps below to do so:

  • Open the Modern Warfare 2 game > Head over to the game’s social menu.
  • Select the Add Friend option > Now, input the player’s username or gamertag then send the friend request.
  • It’ll forcefully establish a connection to the crossplay servers of the game and forcefully update the friends’ list.
  • If the connection was successful, you might not receive the ‘Failed Fetching Crossplay Friends List’ error anymore.
  • Once done, it’s better to restart the game to change effects immediately.

6. Clear the Cache Data

You can also try clearing the cache data of the game on your console to refresh the cache data-related issues completely. To do so:

For PlayStation:

  • Go to Settings > Select Application Saved Data Management.
  • Choose either System Storage or Online Storage or USB Storage > Select Delete.
  • Select the Call of Duty: Modern Warfare II game.
  • Checkmark the files that you want to delete or just Select All.
  • Finally, select Delete > Select OK to confirm the task.
  • Once done, reboot your console to check for the Call of Duty: Modern Warfare II Stuttering or Lagging issue on the PS4/PS5 console.

For Xbox:

It’s worth mentioning to perform a power cycle method on your Xbox console to ensure there is no issue with the device firmware or glitch. A normal reboot might not work in most cases and requires a power cycle process to clear out temporary glitches or cache data issues. To do this:

  • Power Off the Xbox console > Unplug the power cable from the console and power source.
  • Now, wait for around 30 seconds, and then plug back the power cable in.
  • Make sure to turn on the Xbox console and check whether the crossplay friends list error has been fixed or not.

7. Try Disabling Anti-Lag Software

Some affected players have reported that turning off the anti-lag software on the PC and restarting the machine did fix the issue. So, you can try it too.

8. Check for Modern Warfare 2 Updates

Sometimes an outdated game version can trouble you a lot when it comes to connecting to the servers or joining the crossplay friends list. You can follow the steps below to keep the game up-to-date according to the device.

For (PC)

  • Open the desktop app on your PC.
  • Now, click on the COD: Modern Warfare II game.
  • Click on the cogwheel icon (settings) next to the Play button.
  • Finally, select Check for Updates and wait for the process to be completed.
  • If there is an update available, make sure to download and install the game update.

For Steam: (PC)

  • Open Steam > Go to Library.
  • Click on COD: Modern Warfare II from the left pane.
  • Steam will automatically search for the available update.
  • If there is an update available, click on Update.
  • Make sure to wait for some time until the update completes.
  • Once done, ensure to reboot the PC to apply changes.

For PlayStation:

  • Turn On your PS4/PS5 console > Go to the Home screen.
  • Now, navigate to the main menu on top.
  • Head over to the Games tab.
  • Scroll down to Call of Duty: Modern Warfare II and highlight it.
  • Press the Options button on your controller.
  • Finally, choose to Check for Update from the drop-down menu.

For Xbox:

  • Make sure to turn on your Xbox One or Xbox Series X|S gaming console.
  • Press the Xbox button on your controller to open the menu.
  • Now, scroll down to the right > Select Settings.
  • Scroll down until you see Updates & downloads.
  • From the next page, select Keep my console up to date and Keep my games & games up to date to enable the checkbox.

9. Repair the MWII Game Files

Sometimes missing or corrupted game files on the PC can trigger several issues with the game launching as well as joining into the matchmaking screen. So, you can verify and repair the game files on your Windows by following the steps below.

For (PC)

  • Launch the client on your PC.
  • Now, click on the COD: Modern Warfare II that you’re trying to repair.
  • Click on the cogwheel icon (settings) next to the Play button.
  • Select Scan and Repair > Click on Begin Scan.
  • Wait for the repair to finish > Once done, close the launcher, and reboot the PC to apply changes.

For Steam: (PC)

  • Launch Steam > Click on Library.
  • Right-click on COD: Modern Warfare II from the list of installed games.
  • Now, click on Properties > Go to Local Files.
  • Click on Verify Integrity of Game Files.
  • You’ll have to wait for the process until it gets completed.
  • Once done, just restart your computer.

10. Contact Activision Support

Last but not least, you should contact Activision Support for additional help. You can also create a support ticket for the same to get a better resolution quicker.

That’s it, guys. We assume this guide was helpful to you. For further queries, you can comment below.


  1. Your game went to crap. Yall did horrible. Sad. And yall can’t even put all the old mw maps in cause yall so whack. Yall RUINED THE GAME. 5 of my great friends deleted your crappy game. 🙂 too many bugs and too many cheaters. And reason I know is I got very mad at one of my own so called friends showing me his stupid aimbot. It’s not cool. It’s PATHETIC

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