Fix: Paramount Plus Black Screen Issue

Paramount Plus is the successor to CBS All Access. So, if you’ve had that in the past, maybe you’re a subscriber already. You should notice that that app, on whatever device you watch, will switch over today automatically to the Paramount Plus app. So, it’s a one-to-one switch.

But, the Paramount Plus is not one hundred percent perfect service as it has some flaws that need to be fixed. For example, some users recently complained that Paramount Plus started showing a black screen error. The reason behind that issue is still a matter to discuss. But still, after investigating, our tech team finally got some workaround that has the potential to fix the black screen issue.

So, in the case of the past couple of days, if you are also getting frustrated because of this error, then make sure to perform each fix we have mentioned in this article until you get the perfect one for you. So, let’s get started with them.

How To Fix Paramount Plus Black Screen Issue

So, here are some fixes that help you fix the Paramount Plus black screen issue. Therefore, make sure to follow them carefully.

Fix 1: Restart Your Device

There are chances that the black screen error occurs due to some random bugs and glitches. So, to fix this error, you can reboot your device. Well, rebooting your device is not just remove these bugs but also gives your device a fresh new start to function properly.

Many users previously claimed that the issue gets automatically fixed just after rebooting their device; therefore, you must also do it.

Fix 2: Check For Pending Update

Another prime reason behind this error is pending updates. There are higher possibilities that you are using an older version of the Paramount Plus app, which is why you are getting this error. We always ignore the regular minor updates because we think that these updates will do nothing.

But, this is not true as these minor updates rolled out by the developers in order to fix the minor bugs that the application has. So, we suggest you keep your paramount application up-to-date. 

Fix 3: Check The Server Status

Did you check whether the Paramount Plus servers are working or not? Well, it is seen in many cases that developers down the servers for maintenance purposes, due to which these kinds of problems are common.

So, it is always recommended to check the DownDetector website to ensure that other users worldwide reported the same issue. Also, don’t forget to follow Paramount on their official Twitter handle because they regularly update their users if anything is going on with their servers or applications.

Fix 4: Relogin To Your Paramount Plus 

It is possible that your account may have any problem or may get suspended, due to which you are getting the black screen issue while watching your favorite program. So, to ensure your account is working properly, you can try re-logging your Paramount Plus account.

So to do so, first log out on your device and then again use your credentials login into it. Then, try playing the same content you previously played and get the black screen error. However, this time, you’ll see that the issue has been fixed, and now you can watch your content without any errors. 

Fix 5: Turn Off VPN 

If you use a VPN service to access other regions’ content easily on your Paramount Plus, the servers may block your IP address, and you are starting to get this error. So, it is a suggestion to disable the VPN service and check whether the issue is occurring due to your VPN service. 

Fix 6: Check Your Internet Connection

Did you check if your network connection is working properly or not? If not, then my friend, you must do it first because we all know that this is an online-based service, and to enjoy your favorite content, you need an excellent and stable internet connection. So, you can hover over to the Ookla Speed Tester website and check if your WiFi connection provides a good speed.

However, in case it fails to do so, then I’ll personally suggest you power cycle your router and modem. So, to do this, you have to turn off the power button and plug out all the cords from your router. Thereafter, wait for around 30-40 seconds and then plug in all the cables to their appropriate place.

Then, turn on the switch and wait until all the lights start blinking. Once done, go to the Ookla website again and recheck your connection speed. 

Fix 7: Try Streaming Paramount On Different Device

The error may occur on your device only; therefore, you can log in to another device using your Paramount Plus account credentials to clear that. After that, play the same content that you are playing on your previous device.

If there is no black screen issue on your new device, it means that the device you used previously may not support the file format you are trying to play.  

Fix 8: Check Your HDMI Cable

A faulty HDMI cable is another reason behind this type of issue. So, it is crucial to thoroughly check the HDMI cable and verify if any cut occurs in the cable. After that, if you find something inappropriate while investigating your HDMI cable, I suggest replacing the cable and then checking if you are still facing the black screen issue. 

Fix 9: Update Your System Software

No matter which device you own, run the Paramount Plus app until you keep your system software up-to-date. Many of us don’t know the importance of system updates, so we always ignore them, resulting in this error. So, it is suggested to check and, if available, then update your device’s OS. 

Fix 10: Reinstall The Paramount App

Regrettably, if none of the methods mentioned earlier in this guide helped you, you must reinstall the Paramount application on your device. This is because it is possible that on your device, some files of your Paramount Plus application get damaged, corrupted, or missing, due to which you are getting errors like black screen issues.

So, in that case, reinstalling is the best choice to fix those corrupted files. Therefore, to reinstall your Paramount application, you first need to uninstall the existing one because you won’t be able to install the new one until you do this. 

Fix 11: Contact To Support Team

Finally, if you still get the error after reinstalling the application, the last option is to contact the support desk. Yes, you heard it right! I suggest you contact the support team, explain how frequently you are getting this error, and ask them to help you fix it. 

From Author’s Desk

So, that’s all on methods to fix if Paramount Plus shows a black screen issue while watching your favorite content. We hope that this guide helped you. I would relish your comments if you have any questions after that.