Fix: Fitbit Charge 5 Heart Rate Not Showing or Working

When it comes to wearables, it’s almost impossible to find a match for Fitbit bands. They are the most recognizable and reliable smart wearables you can purchase at the current time. Tech giants like Xiaomi and Huawei were the most popular name when it comes to smart wearables. They used to offer features that were even missing from the top contender of Fitbit. But now all things are past, as we finally have Fitbit Charge 5. It comes with a lot of advancement over the previous Fitbit products. But among all, the ones that have been grabbing everyone’s attention are the features like ECG, blood oxygen monitors, and heart rate monitors.

However, there’s a growing number of Fitbit users reporting Fitbit Charge 5 heart rate monitor not showing or working problem. To be more precise, users can’t see their Heart rate data in the Fitbit app. Whereas, For some users, the heart rate is no longer showing on the wearable. Whatever the case may be, Is there any way to fix the problem?

Fortunately, there is, and this post is all about that. Here, we are going to talk about how to fix Fitbit Charge 5 Heart rate not showing or working problem. So, without any father delay, let’s go straight into the topic.

Note: There can be both basic and technical reasons as well as their fixes to the problem you are facing. Thus, we will be covering both in this article. But make sure you first try the basic workarounds, before jumping into the technical ones.

Fix: Fitbit Charge 5 Heart Rate Not Showing or Working (Basic)

There can be some very basic reasons because of which you are facing Fitbit charge 5 not showing or working issue. So, let’s check out how to get rid of them.

1. The very first basic workaround you can try is to first fully charge the wearable followed by a simple restart. After restart, check if the problem is fixed or not.
2. Hold the Fitbit charge 5 wearing hand straight and still for at least 20 seconds and check whether it does any good or not.
3. Check for any dust particle stuck on the back of the Fitbit charge 5. If found, remove witty using a microfiber or glass polishing cloth. You can also use isopropyl alcohol. But make sure you are applying the alcohol on the cloth, not directly on the wearable.
4. If you have a sweaty hand then also you are most likely to face the problem. Make sure to keep drying the wearable at regular intervals to avoid the problem.
5. The Fitbit charge 5 needs to be in close contact with your hand in order to monitor heart rate. Thus, make sure the device is in good contact with your skin.
6. You can change the position of the variable to fix the problem. To be more precise, you can wear the device a bit higher on your wrist, especially while you are exercising.
7. Lastly, you can wear the device on your other hand and see if it makes any difference.

These were all the basic workaround you can try. But in case you are still facing the problem, then it’s a strong indication that there’s a technical difficulty in the device. So, here are all the technical fixes you can try.

Fix: Fitbit Charge 5 Heart Rate Not Showing or Working (Technical)

If you are facing Fitbit charge 5 not showing or working problem, fret no longer, just go to the below troubleshooting guide to fix the issue.

Fix 1: Enable Heart Rate Monitor

In Fitbit charge 5, a heart rate monitor is enabled by default. But in case, you have changed some settings, which has automatically disabled the heart rate monitor, then you are most likely to face the mentioned problem. So, just check whether the heart rate monitor is enabled or not. To do so, go through the below-mentioned steps.

1. Head towards the clock face screen on the Fitbit Charge 5.
2. Now swipe down until you see the settings app.
3. Launch the “Settings” app.
4. In the settings menu, locate, and open the “Heart Rate” option.
5. Enable the option to fix the problem.

In case it was already enabled, you can also try turning it off, followed by back on, to fix the problem. Now, check whether the heart rate monitor is working or not. If yes, you are good to go. However, if you are still facing the problem move on to the next workaround.

Fix 2: Enable Heart Rate Monitor on Fitbit App

Due to some reason, if the heart rate tracker has been disabled from your smartphone, then also you are most likely to face the current problem. To fix it, here are the steps you need to follow.

1. On your smartphone, launch the Fitbit application.
2. Select the “Today” tab. It will be present at the bottom of the screen.
3. Click on your “Profile Picture” followed by selecting the device image.
4. From the list of options, select the “heart rate” feature.
5. Make sure this feature is set to “Auto”.

Lastly, re-sync the devices, and check if the problem is fixed or not.

Fix 3: Enable Heart Rate from Dashboard

To fix the problem that you are currently facing you can also try re-enabling the heart rate monitor from the Fitbit official website, i.e., Fitbit dashboard. So, here are the steps we need to follow to get the work done.

1. Visit the official Fitbit website.
2. Click on the user icon present at the top right corner, followed by login into your account.
3. Now, head towards the “Settings” menu.
4. Here, ensure that you have kept the heart rate monitor to “Auto”.

If it’s already set to auto, disable it, followed by re-setting it to “Auto”. Lastly, resync the device and check if the problem is fixed or not.

Fix 4: Restart the Wearable

Restarting Fitbit Charge 5 is another effective way to fix the mentioned problem. Here are the steps to follow to restart the device.

1. Navigate to the home screen of the Fitbit Charge 5.
2. Now swipe down until you see the settings app.
3. Launch the “Settings” app.
4. In the settings menu, scroll all the way down and select the “About” option.
5. In the About section, choose the “Shutdown” option followed by selecting “Yes” to the confirmation box.

That’s it. Fitbit charge 5 will now be turned off. Now to turn it back on, simply long-press the power button present at the left side of the wearable until you see the Fitbit logo. Now check if the problem is fixed or not.

Fix 5: Reset Fitbit Charge 5

If none of the above-mentioned workarounds helped you in solving the problem, then the last thing you can try is to reset the wearable. This method will be helpful if the problem you are facing has a software angle.

So, here are the steps you need to follow to reset Fitbit Charge 5.

1. Head towards the clock face screen on the Fitbit Charge 5.
2. Now swipe down until you see the settings app.
3. Launch the “Settings” app.
4. In the settings menu, scroll all the way down and select the “About” option.
5. Click on the “Factory reset” option.

That’s it. It will hardly take 5 to 10 minutes to factory reset the device. Once it’s done, check if the problem is fixed or not. If not, you are left with only one option, i.e. contacting the Fitbit support team.

Fix 6: Contact Fitbit Support Team

The chances are very low, but in case you are still facing a Fitbit charge 5 heart rate not showing or working problem, the last thing you can try is to contact the Fitbit support team. Put down your query, wait for their response. You can also ask them to replace the product.

Final Words

This was all about how to fix Fitbit charge 5 heart rate not showing or working problem. Let us know whether the problem is fixed or not. You can also share any other workaround that you think will be helpful in the situation. Moreover, feel free to check our other Fitbit charge 5 guides to fix other problems around the wearable.