How to Fix NBA 2K23 Error: There is a Problem with Your Connection

NBA 2K23 is considered one of the inspiring sports games in 2022 that offers the same kind of original franchise impression. Though it includes some new changes to the core gaming experience and refined gameplay mechanics to provide a realistic basketball gameplay feeling, it fails due to instability or is full of bugs. Plenty of NBA 2K23 players encounter the error code 4b538e50 that says ‘There is a Problem with Your Connection’.

Whereas plenty of game critics and players didn’t like this title that much because they felt there were no major changes or improvements at all. Visual Concepts and 2K Games hyped the game that it has a next-gen version that is only available for consoles and not for the PC version. Quite disappointing. So, currently, the game is going through some rough patches due to a lack of significant improvements that look the same every year.

How to Fix NBA 2K23 Error: There is a Problem with Your Connection

How to Fix NBA 2K23 Error: There is a Problem with Your Connection

Talking about the error code 4b538e50 for NBA 2K23, it’s a recurring issue since the last titles under the NBA 2K series, which is again troubling a lot of players this year. If we check out the full error message, it says, “There is a problem with your connection to our online services. Please visit for up-to-date information. Error code: 4b538e50.” Well, multiplayer online games do have such issues, mostly.

That’s why there is nothing to worry about it. Here we’ve shared a couple of possible workarounds for you that should come in handy. It’s better to follow this troubleshooting guide completely until the problem gets fixed. There are some expected reasons applicable for the server connectivity issue with your NBA 2K23 game, such as internet faults, server downtime, issues with the game version, system glitches, and so on.

1. Check NBA 2K Server Status

First of all, you should check whether the NBA 2K server is running fine or not. Sometimes issues with the server connectivity or downtime may encounter multiple conflicts with the server connectivity at the player’s end. You should also check the third-party DownDetector NBA 2K Status to check the real-time server outage reports, last 24 hours report, live outage map, and more. At the time of writing this article, there are some server issues detected by players.

If in case, you’re also seeing that there is an issue with the server then make sure to wait for a couple of hours and then try playing the NBA 2K23 game again. You should also follow the official @NBA2K Twitter page for official updates and reports. If there is no issue then you can jump into the next method.

2. Check Your Internet Connection

It’s also suggested to properly check the internet connection because a poor or unstable internet connection can eventually trigger multiple issues with online gaming and connecting to online services. If you’re using the wired connection, try switching to the wireless network or vice versa to cross-check the issue. You can also try using another network to ensure server connectivity.

3. Update NBA 2K23

We should also recommend you manually check for the game update at your end via the Steam client to ensure there is no outdated game version conflicting with the game launching. An outdated game patch version can trigger several potential issues that might trigger crashes. To do this:

For PC:

  • Open Steam and go to Library.
  • Click on NBA 2K23 from the left pane > Steam will automatically search for the available update.
  • If there is an update available, click on Update.
  • Make sure to wait for some time until the update completes.
  • Once done, ensure to reboot the PC to apply changes.

For Xbox Consoles:

  • Head over to the My Games and Apps section > Go to Manage.
  • Select Updates and install the latest version of the NBA 2K23 game.

For PlayStation Consoles:

  • From the home menu, open the game Library > Choose the NBA 2K23 game.
  • Press the Options button > Select Check for Update.
  • If there is an update available, make sure to install the update.

For Nintendo Switch:

  • Make sure that your Nintendo Switch is connected to the internet.
  • Go to the Nintendo Switch HOME Menu > Select the NBA 2K23 game that you want to update.
  • Now, press the (+) button on your controller > Select Software Update.
  • Browse and select Software Update > Press the A button.
  • Choose Over the Internet > Wait for the system to check for game updates.
  • Next, the game update will start downloading (if available).
  • Have some patience until the game update is completed.

4. Verify and Repair NBA 2K23 (PC)

If in case, your NBA 2K23 game isn’t running well or facing some issues with the connectivity then the chances are high that somehow the installed game files become corrupted or missing on the PC. In that scenario, you should verify and repair the game files by following the steps below.

  • Launch Steam > Click on Library.
  • Right-click on NBA 2K23 from the list.
  • Click on Properties > Go to Local Files.

  • Click on Verify Integrity of Game Files.
  • Wait for this process to complete and reboot the PC to apply changes.

5. Verify Your NBA 2K23 MyPlayer Account

As per the NBA 2K support forum, if your MyPlayer account isn’t linked with the 2K online services then mostly you may encounter server connectivity issues. You should log in to your valid account in the game first and then verify the credentials for your MyPlayer account too. Some affected players did find this method useful to resolve the NBA 2K23 Error There is a Problem with Your Connection. You can follow the steps below to do so:

  • Make sure to close the NBA 2K23 game properly.
  • Open the web browser on your computer or smartphone.
  • Go to the Official 2K website to register or log in to your valid account.
  • Now, verify your email address and you should be able to successfully log in to the online services.
  • Once done, launch the NBA 2K23 game, and try connecting to the server again.

6. Update Networking Drivers (PC)

An outdated networking driver on the computer can also cause several issues with the online server connectivity. It’s better to check for the networking driver update on the PC and install the same by following the steps below.

  • Right-click on the Start Menu to open up the Quick Access Menu.
  • Click on Device Manager from the list.
  • Now, double-click on the Network Adapters.
  • Right-click on the networking device > Select Update driver.
  • Choose Search automatically for drivers.
  • If there is an update available, it’ll automatically download and install the latest version.
  • Once done, make sure to reboot your computer to change the effects.

7. Update System Software

Sometimes issues with outdated system software can also cause conflicts with system performances, especially in multiplayer games or any resource-heavy programs. You should always update the system software on your device to maintain the performance stable enough. To do that:

For PC:

  • Press the Win+I keys to open Windows Settings.
  • Click on Update & Security > Select Check for updates under the Windows Update section.
  • If there is an update available, select Download and install.
  • It may take a while to complete the update.
  • Once done, restart your computer to install the update.

For PlayStation Consoles:

  • Go to the Settings menu on the PlayStation console.
  • Select System Software Update > Check for available updates and follow the on-screen instructions.
  • Once done, reboot the system to apply changes.

For Xbox Consoles:

  • Press the Home button on the Xbox console.
  • From the Dashboard menu, select Settings > Select All Settings.
  • Choose to System > Select Updates.
  • Select Update Console (if available) > Follow the on-screen prompts to complete the update process.
  • Once done, make sure to restart the console to apply changes.

For Nintendo Switch:

  • From the Nintendo Switch HOME Menu, select System Settings.
  • Go to System > Set the Auto-Update Software option to On.
  • Now, all the available system software updates will be installed automatically on the Nintendo Switch whenever it’s connected to the internet.

If in case, you want to manually check for the Nintendo Switch system software update then do the following:

  1. Make sure to connect your Nintendo Switch console to the internet.
  2. From the HOME Menu, select the software icon.
  3. Press the (+) or (-) button on your controller > Select Software Update.
  4. Select Via the Internet and wait for the process to get completed.
  5. Once done, your Nintendo Switch console will reboot automatically. Otherwise, you should manually restart it.

8. Stop or Pause Background Downloads

The chances are high that somehow your data speed is slow enough to run multiple downloads/uploads in the background at the same time. It’ll also affect the online server connectivity a lot. Make sure to stop or pause background downloads on your respective gaming device or on the client while playing games to check if the online services connectivity working fine or not. It might help you to fix NBA 2K23 Error There is a Problem with Your Connection.

9. Power Cycle the Wi-Fi Router

Sometimes temporary networking glitches on the Wi-Fi router may trouble you a lot. It’s better to simply perform the power cycle method on the router to manually clear glitches. Plenty of affected online gamers or streamers power cycle their router and device to refresh the connectivity. To do so:

  • Just power off the Wi-Fi router completely > Unplug the power cable from the power source and from the router too.
  • Wait for around a couple of minutes then plug back the power cable in.
  • Finally, power on the router, and try connecting to the game again.

10. Try Using Google DNS (Public)

It’s also highly recommended to try changing the current DNS address on your gaming device or Wi-Fi router to a public DNS address for better reachability and faster connectivity speeds. Google DNS address is so popular and widely used by gamers or streamers worldwide as a public DNS. Sometimes your specific DNS address provided by your internet service provider may have some blocking issues that eventually trigger online server connectivity errors.

Please Note: You should write down your existing DNS server address from the screen as a backup. If anything goes wrong, you can change it to the previous DNS address and save changes.

For PC:

  • Open the Start menu > Go to Control Panel.
  • Click on Network and Internet > Select Network and Sharing Center.
  • Select Change adapter settingsRight-click on the active network connection.
  • Click on Properties > Select Internet Protocol Version 4 (TCIP/IPv4) in the list.
  • Click on Properties > Select Use the following DNS server addresses.
  • Enter for the Preferred DNS Server addresses.
  • Next, enter for the Alternate DNS Server addresses.
  • Once done, click on OK to save changes, and restart the PC.

For Wi-Fi Router:

  • Just log in to your connected Router page from the web browser.
  • Go to WAN > Enter your Preferred DNS Server addresses (
  • Enter the Alternate DNS Server Addresses ( > Make sure to save changes.
  • Once done, reboot your router and try connecting to the game server again.

For Xbox Consoles:

  • Press the Xbox button on your controller to open the Guide menu.
  • Go to the System tab > Select Settings.
  • Choose Network > Select Network settings.
  • Select Advanced settings.
  • Select DNS settings > Select Manual.
  • Enter for the Primary DNS address and for the Secondary DNS address.
  • Once done, reboot the console to change the effects.

For PlayStation Consoles:

  • Go to the PlayStation Settings menu > Select Network.
  • Select Set Up Internet Connection > Select Wi-Fi or LAN (whatever you use).
  • Choose Custom > Select IP Address Settings to Automatic.
  • Set DHCP Host Name to Do Not Specify > Select DNS Settings to Manual.
  • Enter for Primary DNS and for Secondary DNS.
  • Now, select Next > Set MTU Settings to Automatic.
  • Set Proxy Server to Do Not Use.
  • Once done, reboot the console to apply changes.

For Nintendo Switch:

  • Make sure to select Settings from the Nintendo Switch HOME Menu.
  • Select Internet > Select Internet Settings. [Your Nintendo Switch will automatically search for nearby Wi-Fi signals]
  • Choose your valid internet network under Registered Networks.
  • Now, select Change Settings > Select DNS Settings.
  • Choose Manual > Select Primary DNS > Press and hold the B button to Delete the DNS address. (Default to zeros)
  • Next, enter as the primary DNS > Then select OK.
  • Select Secondary DNS > Press and hold the B button to Delete the existing DNS.
  • Enter as the secondary DNS > Then select OK.
  • Finally, you can reboot your Nintendo Switch console to refresh the system and play the game.

11. Contact 2K Support

If nothing seems working for you, then contact 2K Support for further assistance. The chances are high that there is an issue with your purchased game or account that has been used or some in-game issues. By contacting and creating a support ticket for the same, developers will try to investigate the issue deeply. The chances are high that devs will come out with a solution to fix NBA 2K23 Error There is a Problem with Your Connection.

That’s it, guys. We assume this guide was helpful to you. For further queries, you can comment below.


  1. Hello, i got issue with the error “your connection to online is not working” 92bd1d99. While my pc and internet is completely fine, everything else is working. NBA in last years was working normally but this one is not. What should i do with that? Playing on steam

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