Fix: Paramount Plus Not Working with WiFi or Internet Data

We have one of the biggest streaming services, and it’s not a new brand on the list previously. It is only available in the United States as a name of CBS All Access, and now it’s rebranded as Paramount Plus. OTT or streaming services are gaining popularity in the Pandemic period where it’s difficult to watch new movies or other content due to lockdown in various countries.

Paramount Plus has a huge collection of original and diverse content from the Viacom CBS library and all CBS broadcast properties. But no steaming service is perfectly error-free, and recently Paramount Plus users are facing issues where the streaming is not working with Wifi or internet data. This is a major concern for people as this is happening with all the videos or Tv shows that they plan to watch. Here we have some troubleshooting methods to fix the Paramount Plus not working problem over the internet connectivity.  

Fix: Paramount Plus Not Working with WiFi or Internet Data

Paramount Plus is dependent on your internet services as other streaming services work, but in many cases, it might show you that you don’t have an internet connection. There may be several factors responsible for these types of issues. Before moving to the fixes, kindly check if there is an issue with the internet issue like other services are working on your device. Then, try to restart the device and the router to fix all minor technical bugs.

However, you may also log in to other devices to check if it is working or any issue with your device. Also, check for any outage in the Paramount Plus servers or any other backend technical issue from the social media website like Twitter Facebook. If any problem is found, we suggest you wait until it is rectified. 

Re-login to Paramount Plus App or Website

Sometimes due to a technical glitch, Paramount Plus failed to load your account or subscription details and showed errors. So to fix the issue, we suggest you log in to the app or the website with your account credential. First, you have to log out from the app or the website from the setting option, close the app or the browser completely, open the app or the browser, and re-login again.

• Go to the app and tap the Profile icon from the top right corner of the website.
  
• Then Navigate to the Account option or select logout from the drop-down menu.
  
  
• Scroll down below and click on Sign out under the Help option on the Account page. It cannot process the account information and other new content, close the App and the Browser and remove it from the background.
  
  
• Wait for 30 seconds and again open the App/browser and enter your credential to log in again, and then play any content to check if it is working or not.

Check For Updates of Paramount Plus /Browsers

The outdated version of the application or the browser is also one of the main factors. In an outdated Application, Paramount will not store any of the content on your device. It may misbehave as the app or the website directly depend on the servers. If the app or the browser is outdated, it cannot retrieve new content.

• Go to the App store to Microsoft store and search for Paramount Plus or the browser.
• Now click on the Update option(if available) and wait till the process to complete.
• Launch the Paramount Plus or the browser app again and check if it is working or not.

Reinstall Paramount Plus

The following method is to fix the Paramount issue is to reinstall the Paramount Plus app again. Sometimes the file or the app itself is corrupted, and it is one of the most effective solutions to fix the issue.

• First, uninstall the previous app, and to uninstall, go to the app store and search for Paramount Plus.
• After the uninstall process is completed, restart the device and open the app store again.
• Now search Paramount Plus again and install it again.

Delete Paramount Plus App/Browser Cache and Data

If the issue is still the same as before, try to delete the app data and cache from the device. However, if you are using Paramount Plus in the browser, clear the browser’s cache.

For Smartphone

• Go to the Settings app on your device and select Apps and Notification from the Menu.
• Then tap on See All to get the app list and select Paramount Plus or the Browser you are using to stream Paramount Plus.
  
• After that, navigate and tap the Storage and cache option and select Clear Cache and Clear storage one by one.

For PC

• Open the browser and go to the menu or press Ctrl + H to open the browser’s History.
  
• Now click on Clear Browsing Data, and then on the next page, select all the checkboxes, including Cache images and files. Also, choose All time from the time range.
  
• Then click on the Clear Data to delete the cache from your browser.

For macOS

• Open the Safari app, select Menu, then click on Preferences.
  
• Now go to the Advanced tab from the top bar menu and click on to check box to enable the Show Develop menu in the menubar.
  
• After that, go to the menu again, click on Develop, and select Empty Caches from the list.
  
• Moreover, go to the homepage, click on Safari, and choose clear History to delete all the browser’s History.

Reset DNS Cache

This method is used if you are streaming the Paramount Plus is in your PC or Laptop. DNS stands for Domain Name System that matches the public websites to their IP address. For every website you are open in your browser, the IP address is saved as a cache to boost the website and the system to load faster. However, the DNS server may corrupt due to an unauthorized domain opening on your browser. Here are the steps to clear DNS Cache from Windows and macOS.

For Windows

Open the Command prompt from the Start Menu and paste the below command in the command prompt.

ipconfig /flushdns

Now run the command by pressing Enter on your Keyboard and wait till the process is complete.

For macOS

Open Terminal in Launchpad and enter the below command to delete DNS cache.

 dscacheutil -flushcache

Now enter the Administrator password to confirm the command. Then type the below command in the Terminal.

sudo killall -HUP mDNSResponder

Wait till the process is complete, and then close the Terminal and open the Paramount Plus and check whether the issue is resolved or not.

Conclusion

Here are some methods to fix the Paramount Plus not working with WiFi or internet data. If the issue is not resolved, you can contact the Paramount Plus support center from the official website or social media handle and escalate your query to the developers for further assistance.