Fix: Philips Smart TV YouTube Not Working/ Black Screen Issue

Fix 1: Restart The YouTube App

If you haven’t tried this method before following any of the given methods, we suggest you try restarting your YouTube application. However, many users are there who have already reported that they successfully fix this issue just by restarting it. Therefore, you must also try this out and check if it helps.

Fix 2: Restart Your TV

In case you find that just by restarting your YouTube app, the black screen issue or not working issue, then chances are there that some cache file may be stored on your device which may get corrupted. However, this is the reason why you are getting this issue.

So, to fix this, you have to remove these files, and to do so, you have to restart your Philips TV. Well, it’s not just about restarting your device; we advise you to properly power cycle it. Then, you can simply shut down your TV and plug out all the cables attached to it.

After that, wait for 30-40 seconds and plug the cables in. Then, switch on the TV and launch the YouTube app to check if the issue gets resolved or not.

Fix 3: Check Your Internet Connection

Did you check if your network/internet is working properly or not? Well, the possibilities are huge that your internet may not be working properly, due to which YouTube is showing this type of issue.

So, you can simply make sure that your connectivity is good, and to do so, you can simply go to the Ookla speed tester website and check if your router is giving you a good internet speed or not. However, once your internet starts working, you will find that the YouTube app is automatically started working.

Fix 4: Power Cycle Your Router

Now, if, after checking your internet connection speed, you find that the speed is not as good as you think or YouTube is needed, then make sure to power cycle your router. This is because chances are there that some cache data may be stored on your router, which gives you much poor internet speed.

So, to power cycle your router, you must turn off the power button and plug out all the cables attached to your router/modem. After that, wait for 2-3 minutes and plug them in. Thereafter, turn on the power button and check if the internet issue gets resolved or not. If not, contact to your ISP and ask them to fix it.

Fix 5: Update Your YouTube App

If you haven’t yet checked that your YouTube app is updated or not on your Philips smart TV, then make sure to check for it using these steps:

• On your Philips remote, press the Home button.
• Go to the Apps dashboard.
• Click Google Play Store.
• Hit OK.
• Locate the YouTube app and highlight it.
• Then select Update and hit the OK button.

Fix 6: Check The Content

Chances are there that the issue is not with your YouTube app or TV, and the main culprit behind this is the context you are watching.

Yes, in many cases, we have seen when a user tries to access any content that YouTube may have blocked or offered in the premium version, it gets stuck on a black screen, due to which your YouTube app is not able to work correctly. So, try playing any other content and check if the same issue is occurring with that content or not.

Fix 7: Try Using A Different Device

Did you check if the issue is occurring for other users or on your other devices too? Well, it is worth mentioning that your device may have any issue with the YouTube app, and either it may not be updated to its new version, or the app is incompatible with your TV. So, we suggest you try using the same account on your different device to make sure that the issue is not with your current YouTube account.

Fix 8: Reinstall The YouTube App

If nothing helps, then reinstalling the YouTube app will surely help you resolve the issue. There are huge chances that some installation files may get corrupted or missing due to which your Philips smart TV won’t able to read it, resulting in showing black screen or not working issues. Therefore, we advise you to try reinstalling the YouTube app on your Philips TV to check if it helps or not.

Fix 9: Update Your TV OS

It is worth mentioning that an older TV OS may also be the reason why you are getting this issue. Therefore, make sure to check if your Philips smartTV is running on the latest android version that is available. However, to do so, use these steps:

1. Using your remote control, select “Home.”
2. Navigate to Settings > Firmware Update> Firmware information and then select “OK.”
3. Make a note of the Firmware information.
4. Then, open any browser on your mobile or laptop and go to the Philips website. Then, search for your device model to check the latest software version available. Now, verify the version with the details that you have noted before. 

Fix 10: Contact to Support Team

We regret that not a single method mentioned earlier in this guide has helped you resolve the YouTube not working or black screen issue. So, now you have only one choice to contact to the Philips support team and ask them about this issue. They may further help you resolve this annoying error.

So, that’s all on how to fix the Philips smart TV users or showing a black screen issue. We hope that the troubleshooting steps that we have mentioned here have helped you. But, in case you have any doubts or queries, comment below and let us know.