Twitch now becomes one of the most popular video streaming platforms operated by Twitch Interactive and parent company by Amazon.com, Inc. The service is also available on mobile devices so that users can easily get in touch with live streaming anytime, anywhere. However, it seems that some of the unfortunate users are reporting that the Twitch Mobile App is not working issue. If you’re also one of the victims, then check out this troubleshooting guide to resolve it.
It’s worth mentioning that the Twitch mobile app may not work properly if the app version becomes outdated enough for a while. Additionally, the incorrect date & time on the mobile device can also be another reason behind this particular issue. Furthermore, sometimes the Twitch app cache related issues or even corrupted installation can also cause the same problem. Whereas the app or the service only runs on an internet connection, so make sure that your mobile data or Wi-Fi is working well.
- Reason Why Twitch Mobile App Not Working Issue
- How to Fix Twitch Mobile App Not Working Issue
Reason Why Twitch Mobile App Not Working Issue
- Outdated app version: If you are using an outdated version of the Twitch app, it may not work properly.
- Poor internet connection: Twitch requires a stable internet connection to work properly. The app may not work properly if your internet connection is weak or slow.
- Cache and data issues: Over time, the app’s cache and data may accumulate and cause issues. Clearing the cache and data of the Twitch app can often resolve the problem.
- Device compatibility: Some older devices may not be compatible with the latest version of the Twitch app, causing it not to work properly.
- Server issues: Sometimes, Twitch servers may experience downtime or maintenance, which can cause the app not to work properly.
How to Fix Twitch Mobile App Not Working Issue
According to the affected Twitch mobile users, whenever they’re trying to launch the app, either the application doesn’t launch or sometimes it launches for a while & the black screen appears in most cases. Sometimes the whole app interface also doesn’t load properly. Meanwhile, some of the users have reported that the issue is limited to the chat facility in the app.
Most importantly, both the Android and iOS mobile platform users are getting this issue. So, without getting further ado, let’s jump into the solution below.
1. Check Twitch Server Status
Before heading over to any conclusion or troubleshooting steps, first, make sure that the Twitch Service (server) is working properly and active for all. These days, it’s very common to have multiple issues with the online games or streaming services due to the technical issues with the server or even server overloading issues due to the increased number of active users at the same time.
So, just head over to the Down Detector website to check Twitch server status with real-time info, reports, outage map, last 24 hours details, and more. If in case, there is downtime or maintenance progress ongoing then make sure to wait for a couple of hours and then try running the Twitch app on your mobile.
However, if there is no issue with the Twitch server then follow the next method.
2. Restart Your Mobile
As you’re now pretty much sure that there is no problem at the Twitch server, it indicates that some problem lies at your end. So, you’ll need to simply restart your mobile phone at first to refresh the system-related glitch. Once rebooted, try launching the Twitch app on your handset. If that didn’t work for you, follow the next one.
3. Power Cycle your Wi-Fi Router
If you’re using the Wi-Fi connection on your mobile device then it may also possible that there is some temporary caching or even networking issues within your router’s system. So, restarting or power cycling the networking device can fix the problem.
- First, turn off your Wi-Fi router > Once all the LED lights are turned off, unplug the power cable (adapter) from the power source of your router.
- Wait for at least 30 seconds and then plug back in the power cable to the power source.
- Now, turn on your Wi-Fi router and once your mobile device is connected again to the Wi-Fi, try running the Twitch app again.
Still, not fixed? Check the next step.
4. Update Twitch App
It’s also possible that your Twitch mobile app isn’t updated for a while and that’s why the outdated app version starts conflicting with your mobile device. Therefore, make sure to always up-to-date with your installed apps & games on your mobile device.
- Go to the Google Play Store app on your Android handset.
- Tap on the hamburger menu icon on the top left corner of the app.
- Tap on My Apps & Games > Here you’ll be able to see all the pending list of apps/games which are outdated (updates available).
- Search for Twitch from the list and then tap on Update.
- Once done, restart your device and start running the app.
- Go to the App Store > Tap on the Profile icon on the top right side of the app.
- Pull down the interface from the top to bottom for refreshing the update list.
- Now, scroll down and check for Twitch app > If update available, tap on Update beside the Twitch info.
- You can also tap on Update All to update all the pending apps automatically.
- Once done, launch the Twitch app and start using it.
5. Change Twitch Stream Quality
- Launch the Twitch mobile app > Open any random streams.
- Next, tap on the gear icon (settings) > Select the Audio Only option.
- Then open the stream that you’re going to play and that will be audio-only.
- Now, tap on the gear icon (settings) again > Select the quality option like 1080, 720, etc.
- Once done, restart your Twitch app and check if the problem persists or not.
6. Use the correct Date & Time on your mobile
For all devices, just go to the Settings menu > System / General / Advanced option (according to your device model or manufacturer) and set the correct Date & Time manually depending on your region. Once done, save changes and set the Date & Time in the automatic mode. Finally, restart your device and try running Twitch.
7. Opt-Out Beta Program of Twitch
- Head over to the Google Play Store app on your Android device.
- Tap on the hamburger menu icon from the top left corner of the app interface.
- Go to My Apps & Games > Go to the Installed tab.
- Next, tap on Twitch > Scroll down a bit and you can see ‘You’re a Beta Tester’.
- Tap on Leave > Select Confirm to leave.
- Once done, restart your mobile and you won’t be able to encounter the issue again.
8. Reinstall Twitch
Finally, if none of the methods worked for you, make sure to reinstall the Twitch app on your phone.
- Long-tap on the Twitch app icon from the home screen.
- Tap on App Info / Uninstall and then select Uninstall to remove the app.
- If prompted, confirm the action.
- Once done, restart your device and go to the Google Play Store app and search for the Twitch app.
- Install the application again and log in to it by using the same account credentials.
- You’re good to go.
- Long-tap on the Twitch app icon from the home screen.
- Tap on Remove App > Select Delete App.
- Then tap on Delete to confirm.
- Once done, restart your iPhone/iPad.
- Head over to the App Store > Tap on the search icon.
- Type Twitch and search for it.
- Tap on GET > Double-Click on the Power button to Install. (Either use Apple ID password or Face ID according to your iPhone model)
- Once installed, tap on Open > Log in to your existing account.
- Start enjoying.
That’s it, guys. We hope you’ve found this guide useful. For further queries, feel free to ask in the comment below.