Moreover, you can also hover to Twitter and follow the Prime Videos to get all the latest information. They always let their users know about their services’ ongoing issues, upcoming events, shows, etc. After that, keep your eyes on Twitter for any news.
Fix 3: Check Your Internet Connection
A good internet connection is very important to use the Amazon Prime Videos. This is because sometimes this type of issue occurs just because your internet connection is not working. Also, make sure that the Chromecast and your device are both connected to the same WiFi connection. So, you must check if the internet connection is working properly or not.
To do so, hover over towards the Ookla Speed Tester website and test your internet speed. Meanwhile, if you found that the speed is not proper, then first resolve that issue by power cycling your router/modem.
After that, if needed, contact your ISP and ask them to help you fix the internet issue. Then, again connect your Chromecast and device to that network and try casting the Prime Video in order to check if the Chromecast prime video is not working issue gets fixed or not.
Fix 4: Update Your Device OS
We generally ignore the minor updates of our device OS as we think that there doesn’t have anything to do with the performance. But, that’s not the truth, as these minor updates have some valuable fixes that developers roll out in order to remove the bugs and glitches. Therefore, you need to check if your device’s OS is updated or not.
However, we do not mention the steps here as it totally depends upon which device you are using. So, check, and if you find that there’s an OS update available, make sure to install it on your device and then check again if the Chromecast Prime Video is not working issue gets resolved or not.
Fix 5: Make Sure That The Chromecast Running on Latest Firmware Update
Are you still getting the error? Well, if so, then chances are there that your Chromecast is running on an older firmware due to which it fails to Chromecast the Prime Video. So, you have to check if there’s any firmware update available for your Chromecast device or not. However, in case you don’t know how to do this, make sure to follow the instruction given below:
- Firstly, launch the Google Home app on your device.
- After that, click on your device Settings > Device information.
- That’s it. Now, you can find out the Cast Firmware version under the Technical information.
Fix 6: Reset The Chromecast
Still, no luck? Well, there are chances that your Chromecast prime video is not working due to some technical bugs. So, we advise you to reset your Chromecast as many users previously reported that this helped them to resolve this type of issue. So, you must try this out by using the following steps:
- Firstly, take your Chromecast device and locate the Reset button on it.
- After that, press and hold it for 10 seconds until the LED stops blinking.
- That’s it. Now, you have reset your Chromecast, and the issue will probably get fixed.
Fix 7: Update Your Amazon Prime App
There are also chances that your Amazon Prime Video app may not be updated, due to which you are getting this issue. Therefore, we advise you to update the Amazon Prime Video app on your device and then try to Chromecast it on your device. We have many cases where users find this fix helpful. So, you must also try this out.
Also Read: Fix Google Chromecast Buffering and Stuttering
If you are still disturbed due to the Chromecast Prime Video is not working issue, then it is possible that there’s some serious issue occurring on your Chromecast due to which you are getting this issue. Therefore, we suggest you to contact to the Chromecast official support team and ask them about this issue. They will surely help you after investigating about this issue.
So, that’s it on how to fix the Chromecast Prime Video not working issue. We hope that this article has assisted you. But, in case you still have any doubt on your mind, make sure to use our comment section and let us know. We will try our best in order to help you.
