Fix: Samsung Smart TV Prime Video Not Working Or Loading

Amazon prime video is a fantastic streaming service for the price, and it has something for everyone’s taste. Almost every smart TV vendor now ships with the Amazon Prime Video application preinstalled on it, and Samsung is one of them. But despite that, many Samsung smart TV owners still complain about the Amazon Prime Video application issues.

The main concern for these owners is that Amazon Prime Video is not loading correctly. Some see a black screen when they open the app, while others see a loading screen. However, some owners have fixed this issue on their Samsung smart TV by trying out several solutions, and here in this article, we will discuss them all. So without any further ado, let’s get into it.

How to Fix Samsung Smart TV Prime Video Not Working Or Loading?

The solutions mentioned here should help someone struggling to run Amazon Prime Video on their Samsung Smart TV. Just try one solution after the other until you find one that works for you.

Clear Cache memory:

Cache memory is usually stored to allow a machine to work faster. But with the Samsung Smart TV and the Amazon Prime Video app, it works the other way around. The cache memory stored on the TV usually causes issues for the Amazon Prime Video app. Most users can get rid of their problems with the app simply by clearing the cache memory. So let’s see how you can do it.

• Turn on your Samsung TV.
• Press the Home button on your remote control.
• Go to Settings.
• Then go to Apps.
• Open System Apps.
• Select Amazon Prime Video from the list of apps that show up.
• Select Clear cache.
• Confirm by clicking OK.

Try the next solution if clearing the cache memory does not fix your problem.

Uninstall unused programs:

If the storage on your smart TV is filled, that will create all sorts of problems for the installed applications on your TV, so if there is anything that you can delete from your TV, do it right away.

If there is any application that you do not use at all, you should remove them from your TV. That will clear up the storage for you.

To uninstall an application from your Samsung Smart TV, follow the instructions below.

• Press the Home button on your remote.
• Open up the Apps tab.
• Go to Settings and then find the application you want to remove.
• Once you find it, select it and then choose Delete. This will uninstall that application from your TV.

If this does not fix your Amazon Prime Video not working issue, try the following solution.

Reset the router:

A slow or congested internet connection could also cause your Amazon prime video issue. If the application is not getting enough bandwidth to stream the content, it will struggle to put anything other than a black screen.

So restart your router as that will fix your local network bugs, which could fix your problem with the application. Unplug it from the power source and wait a while to restart or reset the router. After that, connect the router to the power source again.

If even this does not fix your Amazon Prime Video not working issue, try the following solution.

Soft reset your TV:

As simple as it may sound, most devices’ problems can be fixed with a single restart. Even in this case, you can try restarting or resetting your Samsung Smart TV to fix the issue.

Simply restarting the TV by pressing the power off button is not enough for a reset. You need to remove the power cord from the plug point and keep your TV disconnected from the socket for at least two minutes. After those two minutes, connect the power plug of your TV to the socket again and then turn it on.

If this does not fix your issue, try the next given solution.

Disable Samsung Instant On:

Samsung has this Instant On feature similar to Windows’ fast startup feature. As soon as you turn on the Samsung smart TV, it will do its best to boot up as quickly as possible. Sometimes this feature can be problematic, though. There have been reports of other apps on Samsung TVs not working correctly when the Instant On feature is turned on. So even with your Amazon Prime Video application, you should turn off the Instant On feature.

• Open up your TV settings.
• Navigate to the General section.
• Find Instant On here and turn off the toggle for it.

If even this does not fix your Amazon Prime Video not working issue, try the following solution.

Reinstall Amazon Prime Video:

Developers push out updates to their applications to address the problems or bugs the users face with the current version. Same with the Amazon Prime Video app, developers will push out an update for now and then try to fix everything that could be bothering the end user. So if the application not loading on your TV is a bug, then updating the app to the latest version is the best solution to fix it. And The best way to update an application is to uninstall it entirely and then install the newest version again. Let’s see how we can do that here.

To uninstall the Amazon Prime Video application on your TV, follow the below steps.

• Press the Home button on your remote.
• Open up the Apps tab.
• Go to Settings and then Find Amazon Prime Video in it.
• Then select Delete, and that will uninstall Amazon Prime Video from your TV.

Follow these steps to install the Amazon Prime Video application back on your TV.

• Press the Home button on your remote.
• Open up the Apps tab.
• Select the search icon and enter the application’s name you are looking to install.
• Once it shows up in the results, select install.

If updating the Amazon Prime Video app to the latest version does not work for you, try the following method below.

Activate your Device:

There is a possibility that the problem you are facing could be related to the account itself. If several devices are connected to the same Amazon account, the application might function abnormally. To clear things out, it’s best first to deregister and then register the Smart TV again. It should get the application working again.

• Open up the Prime Video App.
• Go to Settings.
• Select Account Settings.
• Now, select the device option. The list of devices will show up here.
• Now deregister your Smart TV.
• Finally, visit the Amazon website, frame any other device, log into your account and reactivate your smart TV.

If even this does not fix your Amazon Prime Video not working issue, try the following solution.

Update your TV:

After updating the application, you should also run an update on your TV. TVs get firmware updates overtime to fix bugs and improve the user experience. So if Amazon Prime Video not working is related to your TV’s compatibility, updating to the latest firmware should fix that up for you.

• Press the Home button on your remote.
• Open up Settings.
• Using your remote, navigate to support.
• Then select Software update.
•  Now select Update Now.
• Wait for the update to be complete and then select Ok.

If even this does not fix your Amazon Prime Video not working issue, try the following solution.

Check for Downloads:

Streaming platforms require a fair amount of bandwidth to pull out quality content from the library. But if some active downloads are running on one of the devices connected to your network, that could be a problem. An active download will mean limited bandwidth for your Amazon Smart TV, resulting in little speed for the Amazon Prime Video application.

So if any such downloads are running on a device, pause them or cancel them right away. It would be even better to disconnect every other device connected to your home network.

If even this does not fix your Amazon Prime Video not working issue, try the final solution.

Reset smart hub:

If none of the solutions mentioned above worked for you, you should consider this method. Resetting the smart hub will mean losing everything on your TV. Everything will be cleared up from installed apps to logins, and you will have to set up everything on your TV again.

• Press the Home button on your remote.
• Go to the Settings section.
• Using your remote, navigate to support.
• Select Device Care to open up the menu for it.
• Here, choose the option Self Diagnosis.
• Now go to the bottom and select the option “Reset Smart Hub.”
• Your TV will ask for a PIN to confirm your action. By default, the PIN is set as 0000.
• Once you put the PIN in, wait till the reset process is complete.

So this is all about fixing the Samsung Smart TV Prime Video Not Working Or Loading issue. If you have any questions or queries about this article, comment below, and we will get back to you. Also, check out our other articles on iPhone tips and tricks, Android tips and tricks, PC tips and tricks, and much more for more helpful information.