Disney+ is a new OTT platform that is great for people who primarily love Disney movies and TV shows. Apart from the brand-specific content, Disney+ also has content for various genres in both live shows, Tv series, and movies. When it comes to compatibility, Disney plus is available for a variety of devices, including Android, iOS, and Roku. The compatibility further extended with support for consoles such as Fire Stick, Xbox, and Playstation devices.
After the latest system update on PS5 and PS4, many people started reporting that the Disney+ application is no longer working on their console. This update did bring some improvement to PS5, including the ability to transfer your games to an external drive and support for HDR on a 120Hz refresh rate. But it did introduce some bugs as well. So in this article, we are going to explain some fixes that you can try to eliminate the Disney+ app crashing on your PS4 and PS5 console.
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Fix: Disney+ Crashing on PS5 or PS4
When it comes to the Disney+ app, it is new, so such minor glitches are possible and expected. While developers are trying hard to push stable releases for all platforms, the process can take some time. Meanwhile, a new update comes for Disney+, you can try basic troubleshooting methods like rebooting your Playstation console and restarting your Wifi router devices. If these don’t work, down below are some more in-depth ways you can fix the problem.
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Method 1: Disable HDR altogether
Since Sony added the support for HDR content with a 120Hz refresh rate, this could be the reason that Disney+ is crashing. For many people, this fix did work like a charm. Finally, they were able to view their favorite shows back again. So let’s try by disabling HDR.
- Open Settings on your PS5.
- Go to Screen and Video.
- Under Video output, you should be able to find HDR.
- Set it to Off.
