Fix: Samsung TV Plus Not Working or Not Showing On My TV

Every major media company has its streaming service in some form, and Samsung isn’t any different. Samsung TV Plus offers over 100 different live channels exclusive to people who own a Smart TV by the Korean giant. It is a centralized hub for all thing entertainment and is a service that has an evergrowing library.

Unfortunately, many Samsung users have complained about Samsung TV Plus not working or simply not showing up on their smart TV. In this guide, we will discuss the major reasons one might run into such an issue and conclude with some of the most effective solutions for this problem.

Samsung TV Plus Not Working or Not Showing On My TV

How to Fix Samsung TV Plus Not Working

Among the plethora of reasons why Samsung TV Plus might not be working for you on your TV, some of the most common ones include bad internet connectivity, an outdated operating system, or a corrupt app installation. Below are a few fixes by which you can solve the annoying Samsung TV Plus not working error you’ve been facing.

Fix 1: Check your Internet Connection

If you are facing issues like long buffering times or content not loading on Samsung TV Plus, chances are your TV has been getting a bad signal from your WiFi router. You can confirm whether the issue is with your connection by running a speed test on your phone connected to the same WiFi network as your TV. You can also remove and re-add the WiFi network or use an ethernet cable to connect your router to your TV for the best connection speeds.

Fix 2: Update the Samsung TV Plus app

There’s a good chance that the bug you’re facing is due to an outdated Samsung TV Plus app version. Ensure it’s updated to the latest version to counter any problems.

  1. Launch the Smart Hub menu by pressing the dedicated button on your TV’s remote.
  2. Navigate to Featured > Samsung TV Plus and check for any indication of an app update available.
  3. Click and hold the Enter button until a submenu with options appears.
  4. Click on Update apps and wait for the update to finish. This will update all the apps installed on your TV, including Samsung TV Plus.
  5. Reboot your TV and check to see if you’ve fixed the issue.

Fix 3: Update your TV

Alternatively, if available, you can update your TV’s operating system to a newer build. Not only will this bring new features, but it will most likely also fix any issues that you have been facing with the Samsung TV Plus app.

  1. Make sure your TV is connected to a reliable internet connection
  2. Navigate to Settings > Support > Software Update and click the Update Now button.
  3. If there are any firmware updates available for your TV, they will automatically get downloaded and installed. Make sure you don’t turn your TV off during this process.

Fix 4: Disable IPv6

Newer models of Samsung’s smart TVs come with IPv6 turned on by default. For those unaware, IPv6 is a version of internet protocol that is responsible for keeping your connection secure. However, IPv6 has also been known to cause several connection issues with services like Netflix and even Samsung TV Plus. You can check to see if disabling it fixes your issue. If it still doesn’t help, we recommend you turn the option back on for an added layer of security.

  1. On your Samsung TV, navigate to Settings > General > Network.
  2. Click on Expert Settings and disable the IPv6 option.
  3. Reboot your TV and check to see if the problem still persists or has been fixed.

Fix 5: Change your DNS Settings

Usually, the default settings for your DNS options are the ones that are supposed to provide you with the best connection to services like Samsung TV Plus and other streaming platforms. However, you can try to change the DNS settings to Google DNS to see if that fixes the bug.

  1. Navigate to Settings > Network > Network Status.
  2. Click on IP Settings and select DNS Settings from the menu.
  3. Change the default from Obtain Automatically to Enter Manually.
  4. In the Primary DNS address field, enter and in the Secondary DNS field.
  5. Save the settings and restart your TV.

Fix 6: Reset Smart Hub

Your TV’s Smart Hub is responsible for bringing together all the smart applications and services in one place and ensuring that they run properly. There’s a chance that something in the Smart Hub itself is not functioning as it should. Luckily, you can easily reset the Smart Hub without losing too much data or any apps.

  1. Navigate to Settings > Support > Device Care.
  2. Click on Self Diagnosis and select Reset Smart Hub.
  3. Enter the reset pin and let your TV finish the resetting process.
  4. Restart your TV and set up your Smart Hub once again.

Fix 7: Reset Network Settings

Alternatively, if there’s something wrong with your network settings, you can also reset them with quite an ease. This will require you to authenticate your WiFi credentials once more after the reset.

  1. On your Smart TV, navigate to Settings > General > Network.
  2. Click on Reset Network and confirm the action.
  3. Once done, re-enter your WiFi credentials and reboot your TV.

Fix 8: Factory Reset your TV

If all else on this list fails, it is time to pull the last straw and completely factory reset your TV. This will get rid of any settings that you have made and will also delete all of your apps, and will log you out of any accounts. This is the most effective way to fix any software error you have encountered with your smart TV.

  1. Navigate to Settings > Support > Device Care.
  2. Click on Self Diagnosis and select Reset.
  3. Enter the reset pin and let your TV finish the resetting process.
  4. Your TV will restart on its own. Sign in to your Samsung/Google account again and check to see if the Samsung TV Plus app has started working again.


We hope our guide on how to fix Samsung TV Plus not working or not showing up was helpful to you. If you have any tips besides what we’ve mentioned, let the other readers know in the comments below! If you have any queries regarding the guide, feel free to contact us, we’d be happy to help!

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