How to Fix Prime Video Not Working On Vizio Smart TV

Smart TVs are the new trend in the current generation as they offer some unbeatable features, and users can access thousands of applications to watch their favorite content. Some applications, like Amazon Prime and Netflix, come pre-installed on Vizio TV. But some Vizio TV users face issues while using some of the applications. The errors may be due to technical problems, and here are some fixes that can guide you to fix Prime Video not working on Vizio Smart TV.

Vizio Smart TV is a popular smart TV that offers many features in a Budget segment, like 4K picture quality, Chromecast, sound quality, etc. Apart from Samsung, the Vizio TV is one of the best-selling TVs in the United States of America.

In the Smart TV section, users get many features that enhance their viewing experiences with a simple user interface. It also provides value for money with some premium features that are increasing the userbase daily.

How to Fix Prime Video Not Working On Vizio Smart TV

How to Fix Prime Video Not Working On Vizio Smart TV

Amazon Prime is known for its brands along with the e-commerce platform. Nowadays, it is the necessary OTT (Over The Top) application due to the latest releases, popular web series, and access to a huge library of millions of content. Watching content over our favorite app is the cherry on the cake.

Amazon Prime collaborates with a few other small content-driven apps like Discovery +, Hulu, etc. Before moving to the fixes, disable any VPN services you are using to watch the Prime or check the internet speed because it is an online streaming service and requires active internet with good speed. Also, don’t forget to check if your account is an active subscription. You may face these issues while watching Prime on Vizio TV if the subscription is over.

Reset the Power Cycle of Vizio TV

As we mentioned earlier, there might be any temporary or minor technical bug in the Vizio TV, which can be fixed by resting the power cycle.

  • Turn off the Vizio TV, pug all the connected cables like USB, HDMI, etc., and then plug out the power plug.

  • Then turn off the router, plug out all cables, and wait 30 seconds.
  • After that, connect all the cables TV and Modem Router and cables,n on the TV and, check for the issue.

Check for Firmware of Vizio TV

Outdated or corrupt firmware is also responsible for many issues. Not only for the Prime video, we always have to keep updated our System for smooth operations and use the latest features.

  • Press the Menu key from the remote of Vizio TV.
    How to Fix Prime Video Not Working On Vizio Smart TV
  • Then scroll down and select the System from the menu.

  • After that, tap on the Check for Update option to install any available update.
    How to Fix Prime Video Not Working On Vizio Smart TV
  • Then after the update, the device will restart itself wait till the step, and then check for the issue.

Reinstall the Amazon Prime Application

One of the most effective ways to fix any application issue is to reinstall the application again. The Prime Video comes to pre-install, but you can reinstall the application with easy steps.

  • Open the Menu and navigate to the Application section.
  • Then long-press the OK button on the Prime Video application till you notify with the Menu.
  • After that, select the uninstall option from the pop-up menu and wait till it uninstalls.
  • Next, restart the Vizio TV and then go to the app store, search for the Prime Video app, and install it in your System.
  • Then open the application and enter your credential to log in and check if it is working.

Delete Cache of Vizio TV

Sometimes cache is the main reason behind such issues, and the problem can be fixed by clearing cache.

  • Navigate to System from the Menu key in the remote of the Vizio TV.
  • After that, choose Reset and Admin and wait till the process is complete.

  • Now restart the TV to apply the changes and then open Amazon Prime Video TV and check if the issue is resolved.

Perform Factory Reset in Vizio TV

Resetting the Vizio TV is an easy task, and you may perform this task whenever you have any issue with the app on Vizio TV. However, it will delete all the installed applications and data and reset the TV as the new.

  • Press the Menu key from the remote of Vizio TV.
  • Then scroll down and select the System from the menu.

  • Navigate to the Reset and Admin option and select Reset to Factory Settings.
  • After that, choose Reset, follow the on-screen instructions, and wait until the TV restarts itself.
  • Then, set up again, open the Prime Video app, log in, and check for the issue.


Here are some methods to fix Prime Video not working on Vizio smart TV. In addition to applying the above method, you can contact Vizio or Amazon Prime customer support for further information. Until then, you can cast the desired content from your smartphone to Vizio TV through Chromecast. We hope you like the above guide. If it works for you, don’t forget to share it with your friends.

Leave a Reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.