That’s it. The issue will surely get fixed because if this option is disabled, these apps may only work when your device is connected to a WiFi network.
Method 3: Update Both Messenger And Facebook App
Most of the time, ignoring the regular patch update in which developers bring some improvement in performance and fix bugs may cause this type of issue. So, if you are facing the Facebook Messenger failing to fetch video data type error. You can simply open your App Store or PlayStore. Then, search for Facebook and tap on it.
Then, if an update button appears instead of opening, hit the update button and wait for some time. However, you can do the same with the Messenger app, and once the update gets finished, simply reboot your device and launch the application to check if the issue gets resolved or not. However, now you’ll surely see the magic that after the update, the issue gets disappear automatically.
Method 4: Reset Network Settings
If, even after updating the application, the issue won’t get fixed, then it might be possible that there is an issue with the network that you are using. So, in that case, resetting your network settings will be the right choice for you. Therefore, in case you don’t familiar with the steps that help you to reset your network settings, then you can follow the steps mentioned below:
For Android:
- First of all, hover over to the Settings app on your Android.
- After that, tap on the System and navigate to the Advanced.
- Then, click on Reset Options, followed by the Reset Network Settings option.
- Finally, hit the Reset Settings.
For iOS:
- Initially, navigate to the Settings app on your iPhone.
- Then, tap on the General option.
- After that, hit the Reset button followed by Reset Network Settings.
That’s it. But, keep in mind that this will also reset the WiFi network also along with the saved WiFi passwords.
Method 5: Check For Software
Many users reported that updating their phone to the latest version of the software available for their phone helped them fix this issue. So, why not you try this out? There’s a chance that your smartphone may have any pending software update, or you are still not updating it to the latest version.
Therefore, check for the update from your phone’s settings app> about section. Then, if there is any update available, immediately start downloading and installing it. After that, once everything is successfully done, open the Facebook and Messenger app and check if the issue gets resolved.
Method 6: Reinstall Both The App
If everything goes in vain and nothing helps you fix the Facebook Messenger failed to fetch video data error. Then, there’s the last option remaining. Yes, you guess it right! You need to reinstall the application as there’s a possibility the application files may get corrupted or damaged. So, first of all, uninstall both applications from your Android or iOS device. Then, reinstall it using PlayStore or App Store, respectively.
From Author’s Desk
It is very bad to criticize any application as there are possibilities that the error may occur from your side and not from the server’s end. If you are getting the Facebook Messenger failed to fetch video data error, you know how to handle it. So, that’s it from our side on fixing this particular issue. We hope this guide has helped you. However, in case you have any doubt regarding the methods we have mentioned above in this guide, let us know in the comment section.
