It has not been long since the PS5 hit the market, and there are already a few issues surfacing around this gaming console. The most annoying of them all is the inability to connect to the internet. PS5 can connect to a Wi-Fi router wirelessly or via a wired LAN cable. But some users are complaining that they are unable to connect to the internet despite using both means of connection.
Now there are several reasons behind a device having issues with a Wi-Fi router. Sometimes it is the device at fault, whereas sometimes, it is the router. If you are one of the unfortunate PS5 users who have issues connecting to the Internet, this article will help you. We will look to sort out all the possible problems from the PS5’s side and the router’s side. So without further ado, let’s get into it.
Table of Contents
How to fix PS5 not connecting to the Internet?
There are a few reasons why the PS5 may have issues connecting to the internet. Maybe the network is inconsistent or slow. Or perhaps the Wi-Fi router is not connected to the Internet entirely. Another possible reason could be that the Wi-Fi router is out of range of the PS5. Or maybe the PSN or PlayStation Network is offline, not your PS5 or router’s fault.
So how can you fix this connection issue of the PS5? Let’s take a look at it.
Check the PSN server status:
The PlayStation servers sometimes face an outage and require maintenance from time to time. So before trying any of the fixes to fix the internet, first check whether the PlayStation servers in your region are running well or not. If you see anything wrong with the servers, then the only option is to wait until the developers find a solution. To check the server status of your region, go to this link. Here you will find all the information as to whether there is an outage in your area or not.
Power cycle the router:
Sometimes there are inconsistencies with routers, which can be cleared up by a complete restart. And for that, you will have to cut off the power supply completely. So firstly, turn off the router completely and then remove the plug from the power source. Keep it like that for a minute and then plug it back again. After that, turn the router on again.
Now check if the PS5 can connect to the internet or not. If you are still having connectivity issues, then try the next solution.
Check whether the connection itself is slow or inconsistent:
The problem could be with the provided network as well. Connect any other device like a smartphone or PC to the same network and see if the internet works fine there or not. If you are still stuck with a slow connection and regularly disconnect, contact your Internet Service Provider or ISP and let them know about your difficulties.
Bring the PS5 closer to the router:
If you are wirelessly connecting the PS5 to your WiFi router, bring the PS5 closer to the router or vice-versa. Sometimes distance can also be the reason behind a slow connection. Even if both the devices are in range, the distance can sometimes be the determining factor for the speed that the PS5 receives from the connection. So bring the PS5 closer to the router, or opt for a wired LAN connection.
If you are still facing connectivity problems, then try the next potential solution.
Change DNS settings:
By default, the PS5 uses the DNS that it receives from your router, that is, from your ISP. But for some reason, that DNS could be struggling. So you could try switching over to Google’s DNS, and that might solve your problem right away.
To change the DNS settings on your PS5, follow the steps mentioned below.
- Go to Settings and choose Network.
- Here, select Settings and choose Set Up Internet Connection.
- Now, scroll down to the bottom of the screen and choose Set Up Manually.
- Go to Use Wifi > DNS.
- Change the Primary DNS to 126.96.36.199 and the Secondary DNS to 188.8.131.52.
- Select Done.
Now try connecting to the internet again. If you still face issues, then move on to the next potential solution.
Use a different WiFi channel:
Every router uses a channel to establish the connection if several routers nearby connected to the same channel could be the reason behind network issues.
So you will have to change the channel on your router and check if that resolves the issue. Every router has a different settings page, so it is not possible to guide someone through it. You will have to go through the router’s manual on your own and check where you can switch the channel. Once you successfully change the channel, give the connection a retry. If you cannot connect your PS5 to the Internet, try the final solution mentioned below.
Factory reset your PS5:
This should be the last thing you try because it will erase every bit of data on your PS5. From user data, settings to even installed or saved games.
- Go to the PS5 Home screen and go to Settings.
- Navigate to System > System Software > Reset Options > Reset Your Console.
- Finally, select Reset and wait for the process to complete.
Now you should not face any issues with connecting the PS5 to the Internet. If you do, then the only option left for you is to wait for a software update. It could be a software issue. And another thing that you can give a try is changing your router as well as your ISP.
So that is all about fixing the connectivity issue of the PS5. If you have any questions or queries about this guide, then comment down below, and we will get back to you. Also, be sure to check out our other articles on iPhone tips and tricks, Android tips and tricks, PC tips and tricks, and much more for more useful information.