Though the PS5 is now available worldwide, the launch didn’t go well what we’ve expected. Plenty of PS5 games are having performance issues and some of the players are experiencing errors. PlayStation Network related issue for the PS5 console users is one of them. Now, some of the unfortunate users are also reporting that the PS5 Can’t Connect To PSN (PlayStation Network) for some reason. If you’re also facing the same, check out this troubleshooting guide to quickly resolve this issue.
It’s known to most of us that PSN server downtime or maintenance can happen in the background and during that timeframe, PSN users may face online connectivity, multiplayer gameplay, matchmaking, etc issues. However, the server-related problems mostly get fixed within a couple of hours or so. Meanwhile, it’s also worth mentioning that not all the time PSN servers have issues and some of the issues can be also found at users’ end.
Table of Contents
- 1 Fix: PS5 Can’t Connect To PSN (PlayStation Network)
- 1.1 1. Check PSN Server Status
- 1.2 2. Reboot or Power Cycle Wi-Fi Router
- 1.3 3. Reset your Router
- 1.4 4. Check PS5 Network Settings
- 1.5 5. Check PS5 System Update
- 1.6 6. Run a Network Test
- 1.7 7. Cross-check your PSN Account
- 1.8 8. Use Another PSN Account
- 1.9 9. Use a Wired (Ethernet) Connection
- 1.10 10. Open PSN Ports on Wi-Fi Router
Fix: PS5 Can’t Connect To PSN (PlayStation Network)
Talking about the problems that may appear at the users’ end, such as internet connection issues, PlayStation account-related issues, temporary cache or glitches, Wi-Fi issues, outdated console firmware, etc.
1. Check PSN Server Status
First of all, you should go to the PlayStation Network Service Status page to check whether there is any server downtime or maintenance process ongoing or not. As this is one of the primary reasons behind the PSN server connectivity issue for the PlayStation console users, cross-checking is important.
If there is an issue with the PSN server then you should have to wait for a couple of hours until everything gets fixed. Meanwhile, you should follow the @AskPlayStation Twitter handle for further info. There is nothing else to do from your side.
However, if in case, everything seems working at the PSN Service then you should follow the next method.
2. Reboot or Power Cycle Wi-Fi Router
In most cases, simply rebooting your Wi-Fi router or power cycling your router should fix the temporary glitch. However, if the normal boot doesn’t work for you, make sure to perform a power cycle to your router by following the steps below:
- Press the power button of your router and completely turn it off.
- Now, you’ll need to unplug the power cable from the router as well as from the power source.
- Then wait for at least 30 seconds and plug back in the power cable > Switch on the router.
3. Reset your Router
Sometimes even the restarting or power cycling method doesn’t work properly. In that case, resetting the Wi-Fi router or modem can simply remove all the temporary files or cache.
- Check out your Wi-Fi Router which should have a Reset button or a Reset pinhole at the backside of the device.
- If your Wi-Fi router has the Reset button then press and hold it for around 10 seconds until the LED indicators start flashing.
- While if your router has the Reset pinhole then use any pin or paperclip to insert into the pinhole and long-press the inner button for around 10 seconds until the LED lights start blinking.
- Once done, release the button and wait for the LED lights to go back into normal mode.
- Now, log into the router page and set up the required IP address, DNS, etc.
- Once all done, connect your PS5 console with the Wi-Fi and check for the issue again.
4. Check PS5 Network Settings
Improper PS5 network settings or configurations can cause multiple issues. Therefore, checking the network settings on the console is useful.
- Make sure that your console is turned on.
- Now, go to the main menu > Go to the Settings menu from your controller.
- Select Network > Choose Set Up Internet Connection.
- Then select Wi-Fi or LAN Cable according to your active network.
- Choose Custom > Select Automatic for the IP Address Settings.
- Choose Do Not Specify for the DHCP Host Name.
- Select Manual for the DNS Settings > Enter 184.108.40.206 for the Primary DNS and 220.127.116.11 for the Secondary DNS.
- Choose OK and go to the next option > Select Do Not Use for the MTU Settings & Proxy Server.
- Once all done, reboot your console from the main menu.
5. Check PS5 System Update
- Make sure that your console is connected to the internet.
- Go to Settings > Select System > Choose System Software.
- Select System Software Update and Settings.
- Choose Update System Software.
- If there is an update available, it’ll automatically download and install the latest firmware update.
You’re good to go. If the above methods didn’t work well, run a network connection test by following the steps below.
6. Run a Network Test
- Go to Settings > Select Network.
- Choose Connection Status > Select Test Internet Connection.
7. Cross-check your PSN Account
Not always server or network-related issues can appear to your console, but also a mismatched PSN account can cause issues. Additionally, you should check whether the account email and password are correct or not. It’s also worth mentioning to log out and log back into your PSN account to clear any glitch or cache.
8. Use Another PSN Account
If your PS5 console isn’t running properly with the existing account or the PS5 Can’t Connect To PSN (PlayStation Network) issue doesn’t get fixed then make sure to use another PSN account on your console after logging out from the previous one to check if that works for you or not. In some cases, a banned or suspended PSN account can cause a particular issue to the users.
9. Use a Wired (Ethernet) Connection
Needless to say that using a wired connection (ethernet) should fix the networking glitch or poor signal strength in most cases. So, try connecting the ethernet cable to your console directly.
10. Open PSN Ports on Wi-Fi Router
If in case, your Wi-Fi router doesn’t allow the required PSN Ports then make sure to set up open ports on your router. Just log into your router page via the browser and go to Port Forwarding and add these ports:
- TCP: 80, 443, 3478, 3479, 3480
- UDP: 3478, 3479
However, if none of the above methods didn’t work for you, try contacting your ISP (Internet Service Provider) for further technical assistance.
That’s it, guys. We hope you’ve found this guide useful to fix PS5 Can’t Connect To PSN (PlayStation Network). For further queries, you can comment below.