Fix: Hisense TV Netflix Crashing or Not Loading

Gone are the days when people used to pay for an expensive cable TV subscription just to be able to watch a select set of TV shows and movies. The downsides of owning a subscription to a traditional cable TV outweighed the pros, such as not being able to watch anything you want at any given time, or not being able to forward or rewind a moment you missed while watching a show or a movie.

With the inception of OTT platforms like Netflix, Prime Video, Disney+, and Hulu, users all around the globe have been given the option to opt-in for just the right subscription they need, at a price that doesn’t break the bank. Netflix, in particular, has come so far ahead in the streaming and entertainment industry, that it has its own set of Netflix Originals that people have been loving all around the world.

Netflix is available on every platform you could think of. Be it a mobile phone, a laptop, tablet, or a TV, it’s guaranteed that you can enjoy watching your favorite movies and TV shows using a supported Netflix app. Hisense TVs have also risen in popularity in the recent past thanks to their value for money products, and sure enough, people can enjoy watching Netflix is a giant 4K screen without the need of any external media player like Roku or Firestick.

Unfortunately, lots and lots of people have been complaining about the Netflix app malfunctioning on their Hisense TVs. While this problem can be fixed quite easily, not everyone has been able to get the app to work despite trying out a few basic solutions like logging out and back in. In this guide, we will be going over a few ways in which you can fix the annoying Netflix crashing or not working on the Hisense TV issue!

How to Fix Netflix Crashing or Not Working on Hisense TV

There could be a multitude of reasons as to why you might be facing the Netflix crashing or not working issue on your Hisense TV. In this quick guide, we will be going over some of the most effective troubleshooting steps that will mostly fix this annoying bug for you.

1. Check your Account Details

It is entirely possible that the reason why you haven’t been able to stream anything using the Netflix app on your Hisense TV is that your account might have issues. Maybe your subscription itself has expired, or your payment method has been blocked. We recommend you log into your Netflix account on a computer or a laptop and begin investigating there. Solving any issues with your account itself might also help you fix the Netflix not working issue.

2. Update the Netflix app

Open the app store on your Hisense TV and check if the Netflix app has any updates available. The bugs might have been caused due to a bad update previously and in such a case, there is a hotfix available almost immediately.

3. Check for any Software Updates on your Hisense TV

Press the Settings button on your Hisense TV remote and scroll all the way down to the All Settings tab. Navigate to General > About This TV and check for any software updates. Most apps on these smart TVs usually require the latest version of the operating system to be installed. If you have any software updates available, then we recommend you upgrade your device with a reliable internet connection.

4. Uninstall the Netflix app

If updating the app hasn’t fixed the Netflix not working issue for you, we recommend you completely uninstall the Netflix app and reinstall it on your Hisense TV. This will delete any saved data that might have been causing you troubles. You can uninstall apps on your Hisense TV by hovering your cursor on the Netflix app until a tiny “x” icon appears, which when clicked will get rid of the app for you. To redownload the app, head to the app store where you can search for Netflix and install it.

5. Troubleshoot your WiFi Connection

Ensure that your Hisense TV is properly connected to your WiFi. If not, re-add the network under the Settings app. Alternatively, if you have an ethernet connection, ensure that it is connected properly. Lastly, you can try rebooting your router to see if that fixes any connection issues.

6. Use a VPN

Before you use a VPN to access Netflix, first ensure that the location on your Hisense TV has been set accurately to where you live. You can change your location settings by navigating to Settings > All Settings > General > Location and changing your location manually if it hasn’t been set appropriately. If this doesn’t fix the issue, maybe the content you’re trying to watch on Netflix is blocked in your country. You can access geo-restricted content using a VPN.

7. Factory Reset your Hisense TV

If nothing else fixes the annoying Netflix crashing or not working on Hisense TV issue for you, we suggest you try to factory reset your TV itself. This can be done within the Settings app but beware, this will cause you to lose any data stored on your TV.

Conclusion

We hope our guide on how to fix Netflix crashing or not working on Hisense TV was helpful to you. If you have any tips other than what we’ve mentioned, do let the other readers know in the comments below! If you have any queries regarding the guide, feel free to contact us, we’d be happy to help!