Fix: HiSense TV Black Screen Issue

People who purchase Hisense televisions have noticed that the price of its models lags behind TVs with similar technical specifications from Samsung and LG. Consequently, speculation ensues about whether Hisense’s TVs have the same quality and dependability.

But that’s not the point of our discussion. Yes, today, we are here to discuss the current situation that the users are going through. Recently, many users started reporting that their HiSense TV is not working and started showing a black screen issue.

Well, Hisense TVs are most likely to be on dynamic contrast if they appear to have a yellow tint. Whenever the TV scenes are darker, your screen goes dark. When they turn brighter again, your screen becomes brighter again. But, if that’s not fixed the issue, we suggest you try out the other fixes discussed below.

Fix: HiSense TV Black Screen Issue

How To Fix HiSense TV Black Screen Issue

There are a few possibilities that this issue occurs due to Backlight malfunction or Image scanner malfunction (T-CON), or it could be a Mainboard firmware error. Anything is possible, but don’t worry as we have some fixes for this issue. So, you just have to follow them carefully. 

Fix 1: Reboot Your Device

There are possibilities that your device may have some bugs or glitches due to which you are getting this issue. Well, these files get stored when you visit settings for the first time. In other words, it creates a stale copy of your actions so that whenever you visit there next time, you won’t have to wait for long.

But, you know what, these files sometimes may get damaged due to some technical error. So, how can you fix this issue? Well, simple, you need to reboot your device in order to remove those files and give your HiSense TV hardware a fresh new start to function properly. After that, make sure to check if the black screen issue gets fixed or not. 

Fix 2: Check The HDMI Cable

Did you check if your HDMI cable is connected to your HiSense TV? Well, there are huge chances that the HDMI cable may have some damaged or cut due to which you are getting this issue. So, first of all, you must turn off the power button of your HiSense TV and plug out the HDMI cable. Then, thoroughly check your HDMI cable, and if you notice any damage or cut in the cable, then make sure to replace it.

After that, check if the issue gets fixed or not. However, most probably, if the reason behind this issue is a faulty HDMI cable, then now it automatically gets fixed. Well, many users are there who have reported that after replacing their HDMI cable, the black screen issue gets fixed. But, do not use a local HDMI cable; always go with a well-known brand.

Fix 3: Check All The Wires

Possibilities are endless, and that’s the reason that even after changing the HDMI cable, you might get this error. Well, there are chances that the cables might have some damage due to which you are getting this error.

So, it is suggested to thoroughly check all the cables that are connected to your HiSense TV. However, in case you find that there is any faulty occurs on the cables, then make sure to replace them and again check if the issue gets fixed or not. 

Fix 4: Power Cycle Your Router

Possibilities are there that your WiFi may not provide your proper internet speed due to which you are getting this issue. Therefore, we advise you to check your internet connection as we have seen in many cases that a bad internet connection will be the main culprit behind this error. So, to check it, hover over to the Ookla website and check your internet speed.

However, in case your internet speed is not good, then make sure to power cycle your router once before contacting your ISP. But, in case even after power cycling your router, then the best choice is to get in touch with your ISP provider and ask them to fix the network issue in your area. 

Fix 5: Check For Damaged Backlights

Did you check the backlights of your HiSense TV? Well, there are chances that your HiSense TV’s backlights might get damaged due to which you are getting this issue. Therefore, to check it, full the brightness of your TV and then try to play anything on your TV. After that, turn off the light in your room to make it dark.

Then, turn on your mobile phone flashlight and put it below your TV by facing it towards your TV. Now, check if you are able to see anything on your TV. However, if you can watch the video that is playing on your TV, that means that your HiSense TV’s backlights may get damaged, due to which you are getting the black screen issue. 

Fix 6: Play Another Video 

It is also possible that the video you are trying to play may have some issues due to which you are getting a black screen problem. So, we suggest you play any other show to check if the error occurs in that video or not. Also, if possible, play the same content on any other device to check if the issue occurs. 

Fix 7: Factory Reset Your HiSense TV

If nothing helps, we advise you to factory reset your HiSense TV if possible. So, take a look at the steps factory reset your HiSense TV: 

  1. First of all, click on the Menu.
  2. Then, hover over to the Settings.
  3. After that, tap on the Storage and Reset.
  4. That’s it. Now, finally, hit the Factory Data Reset button. Then, wait for some time until the process gets completed. 

Fix 8: Contact To Customer Service

It is possible that the issue is occurring internally. So, in that case, you won’t be able to fix it by yourself. Therefore, in this scenario contacting the HiSense official customer service is the best choice for you. You can simply get in touch with them and make sure to explain everything that you are facing. After that, if it is possible, they will surely help you out. 

So, that’s all on how to fix the HiSense TV black screen issue. We hope that this guide has helped you. Furthermore, if you have any doubts or questions, comment below. 


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