After that, check if the issue gets fixed or not. However, most probably, if the reason behind this issue is a faulty HDMI cable, then now it automatically gets fixed. Well, many users are there who have reported that after replacing their HDMI cable, the black screen issue gets fixed. But, do not use a local HDMI cable; always go with a well-known brand.
Fix 3: Check All The Wires
Possibilities are endless, and that’s the reason that even after changing the HDMI cable, you might get this error. Well, there are chances that the cables might have some damage due to which you are getting this error.
So, it is suggested to thoroughly check all the cables that are connected to your HiSense TV. However, in case you find that there is any faulty occurs on the cables, then make sure to replace them and again check if the issue gets fixed or not.
Fix 4: Power Cycle Your Router
Possibilities are there that your WiFi may not provide your proper internet speed due to which you are getting this issue. Therefore, we advise you to check your internet connection as we have seen in many cases that a bad internet connection will be the main culprit behind this error. So, to check it, hover over to the Ookla website and check your internet speed.
However, in case your internet speed is not good, then make sure to power cycle your router once before contacting your ISP. But, in case even after power cycling your router, then the best choice is to get in touch with your ISP provider and ask them to fix the network issue in your area.
Fix 5: Check For Damaged Backlights
Did you check the backlights of your HiSense TV? Well, there are chances that your HiSense TV’s backlights might get damaged due to which you are getting this issue. Therefore, to check it, full the brightness of your TV and then try to play anything on your TV. After that, turn off the light in your room to make it dark.
Then, turn on your mobile phone flashlight and put it below your TV by facing it towards your TV. Now, check if you are able to see anything on your TV. However, if you can watch the video that is playing on your TV, that means that your HiSense TV’s backlights may get damaged, due to which you are getting the black screen issue.
Fix 6: Play Another Video
It is also possible that the video you are trying to play may have some issues due to which you are getting a black screen problem. So, we suggest you play any other show to check if the error occurs in that video or not. Also, if possible, play the same content on any other device to check if the issue occurs.
Fix 7: Factory Reset Your HiSense TV
If nothing helps, we advise you to factory reset your HiSense TV if possible. So, take a look at the steps factory reset your HiSense TV:
- First of all, click on the Menu.
- Then, hover over to the Settings.
- After that, tap on the Storage and Reset.
- That’s it. Now, finally, hit the Factory Data Reset button. Then, wait for some time until the process gets completed.
It is possible that the issue is occurring internally. So, in that case, you won’t be able to fix it by yourself. Therefore, in this scenario contacting the HiSense official customer service is the best choice for you. You can simply get in touch with them and make sure to explain everything that you are facing. After that, if it is possible, they will surely help you out.
So, that’s all on how to fix the HiSense TV black screen issue. We hope that this guide has helped you. Furthermore, if you have any doubts or questions, comment below.
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