Fix: HiSense TV WiFi Keeps Disconnecting or Turning Off

HiSense offers a wide range of TVs, from 4K to LED TV. Also, if you are a smartTV fan, they have many smart TVs and smart specifications. But, after all, it’s a Chinese brand, and it is very obvious that people may get some problems while using their TVs frequently.

Recently, many users started reporting that on the HiSense smartTV category, the WiFi keeps disconnecting or turning off automatically. However, it is still a mystery why users are getting this error. But, you know what? We have something for you that will help you fix this error. Well, don’t worry! I have mentioned all the necessary fixes right here in this article. Therefore, make sure to follow the guide all the way to the end and check if these fixes help you resolve the WiFi that keeps disconnecting or turning off an error.

Fix: HiSense TV WiFi Keeps Disconnecting or Turning Off

How To Fix HiSense TV WiFi Keeps Disconnecting or Turning Off

The good news is Hisense officials considered this issue and assured their users that they are working and trying to figure out the reason behind this error. Therefore, we are sure that soon they will bring some firmware updates to resolve this error. But, until they provide some fixes, you can try out the fixes that we have mentioned in this guide. So, let’s take a look at them:

Fix 1: Reboot Your TV

Rebooting your TV as considering the first step to fix the WiFi keeps disconnecting or turning off issue will be the right choice for you because this has the potential to resolve any kind of errors. Many users previously found this fix very helpful, and they claim that after restarting their TVs, the WiFi again started working.

Generally, what happens is due to some random temporary bugs and glitches, the hardware is not able to perform properly, due to which you are getting this kind of error. So, when you reboot your system, all these bugs cause issues to get resolved. Therefore, reboot your try connecting your HiSense TV to WiFi and check if it is working properly or not.

Fix 2: Check The Connectivity

Did you check your connectivity? Well, there are chances that your router or modem may not give you proper speed, due to which you are getting this error. So, there is a need to check the connection speed and verify if the WiFi connection is not fluctuating.

However, if your connection is fluctuating, then your TV may find it difficult to connect to it, and due to which, after some time, it may automatically get turned off. So, we suggest you hover over to the Ookla Speed tester website and check your connection speed. However, if you find that your connection speed is poor, try contacting your ISP provider and asking them to fix your area’s connection.

Fix 3: Try Using A Wired Connection

In case, after talking to your ISP provider, you find that they told you to fix the issue within 24 hours, then until they fix it, you have to do something. Therefore, sometimes it is possible that using an ethernet cable to connect your HiSense TV to a WiFi network will be the right choice.

Many users reported that they were able to fix the WiFi not working or turning off the issue. So, why not you try this out? Go and try using a wired connection instead and check if this helps you fix the error. However, don’t worry! If this doesn’t work for you. Yes, we have some more fixes that you can perform. So, let’s take a look at them.

Fix 4: Clear Cache Data Of Your TV

If you are still stuck with the same error, then there are chances that you are getting this issue due to the stored cache data. Therefore, we suggest you clear the cache data of your HiSense TV. I personally tried this fix to resolve this error on my TV previously, and you know that it helps me like magic.

Therefore, you can also try this out and let us know if it helps. Well, talking about the steps, then there are different steps for that depending upon your model. So, you can check Google for it using your HiSense TV model.

Fix 5: Check The Distance Between TV And Router

You have now cleared the cache data of your TV, but unfortunately still stuck with the same error, then there are chances that your router is placed a bit longer distance to your TV. And you know what, this is the main reason behind this error.

So, you have to be very sure that the distance between your TV and router should not be more than 10m. Therefore, keep it close and investigate if the issue gets resolved or not. Well, I hope that this time most probably, the issue will automatically get resolved. 

Fix 6: Power Cycle Your Router

It is suggested to power cycle your router in case you are still facing a connection issue. There are chances that some random bugs and glitches stored on your router or modem are causing this issue. Therefore, when you power cycles your router, it will automatically get deleted. So, to do this, first, turn off the power button and plug out all the wires, then wait for about 1 minute and plug them in. Thereafter, turn on the power button and wait for all LEDs to start blinking up.

Fix 7: Reset Your TV

Well, are you still getting the WiFi keeps disconnecting or turning off errors on your HiSense TV? Yeah! It is possible, then what can you do now? Don’t worry; we have another option for you that you can use to get rid of this situation. You need to reset your TV as you can already read the heading.

But, before proceeding with this, keep in mind that this will erase every app that you have installed on your TV. Therefore, you need to reinstall all the applications again. So, if you have no issue with this thing, then we suggest you reset your HiSense TV and check if the WiFi disconnecting error gets resolved or not.

Fix 8: Contact To Support Team

Unfortunately, if none of the mentioned fixes helped you, then the last option that you have is to get in touch with the official support team of HiSense. They will surely help you fix this error because it is possible that we may have missed out on some other potential fixes. 

So, that’s all we have for you on how to fix if the HiSense TV WiFi keeps disconnecting on or turning off. We hope the fixes that we have mentioned here in this guide helped you resolve the problem. But, in case you still have any questions or need more information regarding this issue, make sure to comment below and don’t forget to bookmark this page because we will keep this guide updated regularly depending upon the information that we get from the developers.


  1. Completely useless. You guys took the obvious and posted it just to what, remind us that most of these sites are pretty much Captain obvious!? Be original and do some work. Shit, I could have read this on Instagram!
    Do better.

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