PS5 Amazon Prime Video Crashing or Not Working Issue | How to Fix?

Amazon Prime Video is a popular subscription video-on-demand OTT streaming and rental service by, Inc., which offers subscribers popular movies and TV shows on every platform. Every platform means users can stream content via Amazon Prime Video on PlayStation 5 consoles. Meanwhile, some users are experiencing the PS5 Amazon Prime Video Crashing or Not Working Issue. If you’re one of them, follow this guide.

It’s pretty common these days for OTT platform users to encounter multiple issues related to the app launching or crashing on any device but PS5 users may not gonna face such issues every day most probably. However, some reports show¬†that the Amazon Prime Video app is not working unexpectedly. It throws out an error notice that says “something went wrong” to the users while trying to launch Amazon Prime Video.

PS5 Amazon Prime Video Crashing or Not Working Issue | How to Fix?

PS5 Amazon Prime Video Crashing or Not Working Issue | How to Fix?

Luckily, here we’ve shared a couple of possible workarounds that should gonna help you to fix the issue. So, without wasting any more time, let’s jump into it.

1. Reboot the PS5

Make sure to restart your PS5 console and the controller to refresh the cache data or any kind of temporary data completely. Sometimes clearing out the system glitch can fix multiple issues whatsoever.

2. Check Your Internet Connection

It’s worth recommending to check out the internet connection properly before going to any conclusion. Sometimes a poor or unstable internet connection can cause several issues with the app launching. If in case, your internet connection isn’t stable enough then make sure to switch the wired (ethernet) connection to Wi-Fi (wireless) or vice versa to check for the issue again.

3. Check System Updates

You should always check for system updates on your PS5 console that should fix multiple issues or bugs. A new software update can bring several bug fixes and improvements mostly. To do so:

  • Go to the Settings menu on the PlayStation 5 console.
  • Select System Software Update > check for available updates and follow the on-screen instructions to complete the update process.
  • Once done, reboot the system to apply changes.

4. Delete Saved App Data

A corrupted or missing game data can cause multiple issues with the app crashing or not launching the app on the PlayStation 5 console. It’s better to delete the saved app data to fix the issue. To do this:

  • Go to the Settings menu > Select Storage.
  • Choose to Saved Data > Select Amazon Prime Video.
  • Press the Options button on the controller > Select the saved app data file.
  • Hit Delete and confirm the task to complete it.
  • Once done, make sure to reboot the console to apply changes.

5. Rebuild Database

If none of the methods worked for you,, then rebuilding the database on your PlayStation 5 console can quickly resolve potential issues or errors. To do so:

  • Switch off your console completely > Unplug the power cable from the console and wait for around 2-3 minutes.
  • Now, plug the power cable into the console and turn it on to clear the cached data automatically from the system.

Check whether this issue has been fixed with the Amazon Prime Video app. If not, follow the next steps below:

  • Press and hold the Power button on the PlayStation 5 console until you hear two beep sounds. [The second beep will sound after seven seconds]
  • The console will boot in Safe Mode > Now, connect the controller to the USB with the console, and then press the PS Button on the controller.
  • You’ll need to select ‘Rebuild Database’ and confirm the task here.
  • It may take some time, depending on the hard drive data size. So, wait for the process to be completed.
  • Once done, reboot the system to apply changes.

That’s it, guys. We assume this guide was helpful to you. For further queries, you can comment below.


  1. Hi, Prime Video has grainy dull picture on my PS5 All other streaming services ie: Netflix, Disney, YouTube are really good, comparable to Apple TV 4K when you set up the video settings correctly in the PS5. There is definitely a problem with Prime Video streaming on this console

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