Netflix is considered the best OTT streaming platform. Here, you can watch a wide array of TV shows, movies, and even Netflix originals. To name a few, on Netflix you can watch Chilling Adventures of Sabrina, Money Heist, Rick and Morty, Stranger Things, and many more superhit programs. However, like any other application on the internet, Netflix also has its own share of problems. And in this post, we are going to talk about one of many issues that users face with the Netflix app – Netflix not working on Wi-Fi but working on mobile data.
Considering the data that Netflix consumes, most of the users are dependent on Wi-Fi connectivity to stream their favorite movies and shows. But now with the origination of the mentioned problem, users have to compromise with limited mobile data to stream Netflix. That said, is there any way to fix the problem?
Yes, there is, and this post is all about that. Here, we are going to talk about how to fix Netflix not working on Wi-Fi but working on mobile data problems. So, without any further ado, let’s get started.
- Reasons Behind Netflix Not Working On Wi-Fi But Working On Mobile Data
- How to Fix Netflix Not Working On Wi-Fi But Working On Mobile Data?
- Final Words
Reasons Behind Netflix Not Working On Wi-Fi But Working On Mobile Data
There can be multiple reasons triggering the mentioned Netflix problem. But among all, below-mentioned are some of the top reasons why Netflix is only working on mobile data, not on Wi-Fi connectivity.
- Netflix is one such application that asks you to have the correct date and time on all the devices that are in use. So, in use device, i.e., phone or router doesn’t have the correct date and time, Netflix will throw the mentioned problem.
- Incorrect router’s security settings can also trigger Netflix not working on Wi-Fi but working on mobile data problems.
- Certain data limits will also not allow you to use Netflix on a Wi-Fi network.
Now that you are aware of the main reasons triggering the problem, it’s time to check out how to fix them.
How to Fix Netflix Not Working On Wi-Fi But Working On Mobile Data?
Here are different workarounds you can perform to fix Netflix not working on Wi-Fi but working on mobile data.
Fix 1: Restart Your Device
Let’s begin with something very basic, i.e., restarting the device. Surprisingly, restarting the device is an effective way to solve any problem that originates in different applications. Restarting the device kills any temporary bug that is causing the problem.
So, restart your smartphone, and check if the problem is fixed or not. If not, move on to the next workaround.
Fix 2: Clear Netflix Cache Data
Clearing Netflix cache data is another basic fix that you can try to get rid of the mentioned problem. Cache data is nothing but a piece of information containing all the movements you have done in a respective application. Devices stores cache data in order to offer faster services, next time you open the application. So, fret not, clearing cache data will not do any harm to your Netflix account.
Nevertheless, here are the steps you need to follow to clear cache data on the smartphone.
- Head towards the setting menu of your smartphone.
- Tap on App Management > App List
- The App List section contains all the applications installed on your device.
- Locate Netflix, and tap on it.
- Now, go to Storage Usage, and then tap the “Clear Cache” option.
You have now cleared Netflix cache data. Relaunch the application and check if the problem is fixed or not. If yes, you are good to go. However, if you are still facing Netflix not working on Wi-Fi but working on mobile data problems, it’s time to get into the technical workarounds.
Fix 3: Forget Wi-Fi Network
Having the same SSID can cause different problems with the Wi-Fi. Reason-being, your smartphone will try to use the details that are already stored in it. These details can be of a completely different connection. For instance, if you visited a place that has public Wi-Fi, your smartphone will remember that particular connection even if you are now trying to connect to your personal Wi-Fi. In order to fix the problem, you will have to forget your Wi-Fi network. So, here are the steps you need to follow.
- Long press the Wi-Fi icon in the drop-down menu to open the Wi-Fi settings.
- Now click on the connected Wi-Fi network.
- Tap on “Remove this Network”. In some smartphones the will be “Remove network”.
Now reconnect to the Wi-Fi network by entering the password and checking if the problem is fixed or not. If not, move to the next workaround.
Fix 4: Check Wi-Fi Speed
If you are facing Netflix not working on Wi-Fi but working on mobile data problems, the probability is very high that the Wi-Fi network is not offering enough speed. There can be some technical problem going in the back of your network provider. Or, they can be some other problem because of which your Wi-Fi network is not offering net speed. Nevertheless, visit “Fast.com” to check the speed of the connected network.
If the speed is comparatively less than the plan that you have opted for, then it indicates that the Wi-Fi is currently not offering the required speed. In such a case, the only option left with you is to wait until the speed comes back.
Fix 5: Change Wi-Fi Band
Does your router have a dual-band feature? As it is quite clear by the name itself, a dual-band router offers two network bands, namely, 2.4 GHz, and 5 GHz. However, it has been seen in many cases that auto settings in the router cause different Wi-Fi problems including Netflix not working on Wi-Fi but working on mobile data. In order to fix the problem, you will have to connect your device to the 2.4 GHz band.
Fix 6: Adjust Date and Time
In case if there is any discrepancy between the date and time showing on your smartphone compared to what is being shown on the router, you are most likely to face different Wi-Fi problems. To fix the problem, you will have to ensure that your smartphone has the correct date and time. So, here are the steps you need to follow to get the work done.
- Open Settings on your smartphone.
- Go to “Additionally Settings”.
- Tap on the “Date and Time” option.
- Enable the “Set automatically” option.
Now reconnect to the Wi-Fi network. Open Netflix, and check if the problem is fixed or not. If not, continue with the next workaround.
Fix 7: Reboot Wi-Fi Router
Sometimes, smartphone struggles to catch the Wi-Fi network from the router. And as a result of it, different applications like Netflix fails to offer their services in the Wi-Fi connectivity. To fix the problem, you can try rebooting the router. Unplug the router from the power source, and leave it for about 10 seconds. After that re-plug the router, and wait until the connection is established.
Now, reconnect your smartphone to the Wi-Fi and check if the Netflix problem is fixed or not.
Fix 8: Reset Wi-Fi Network
If none of the above-mentioned workarounds helped you in solving the problem, the last thing you can try is to reset the network. But make sure you are trying this workaround only if none of the others steps were helpful to you. Resetting the network will clear all the network settings that you have done till now on your smartphone. But at the same time, it will also ensure that you are no longer facing any Wi-Fi-related problem.
Nevertheless, here are the steps you need to follow to reset network settings on your smartphone.
- Open the settings menu on your smartphone.
- Head towards the “Additional Settings” option.
- Click on “Back up and Reset”.
- Tap on the “Erase all data (factory reset) option.
- Select the “Reset Network Settings” option.
Lastly, identify your identity by entering the password. Now the network settings will be reset. Open Wi-Fi and connect to your connection.
Now, open Netflix, and you will see get it has started to work on the Wi-Fi network as well.
This was how to fix Netflix not working on Wi-Fi but working on mobile data problems. Let us know which of the above-mentioned workaround helped you in solving the problem. You can also check out our other Netflix guides to fix any other error that revolves around the OTT platform.