Though it seems that Netflix is a video streaming platform and works the same as YouTube, that’s not the case for every aspect. Netflix offers paid subscription-based online content in order to provide exclusive stuff right in front of you. However, due to some technical issues or unexpected activities, Netflix Error Code U7353-5101 may appear to some of the users. Now, if you’re also one of them and looking for the proper solution to resolve this issue then check this troubleshooting guide.
Unfortunately, Netflix errors don’t provide enough info to the users about the reason or possible sources. Either there are any security measures that are triggered or there is some issue with the Netflix app. For those, who only use the web browser to access Netflix content, there can be problems with browser cache as well. So, let’s jump into the guide below.
How to Fix Netflix Error Code U7353-5101
Before heading over to the steps below, make sure that your Netflix account isn’t being used on multiple devices than its limit (For Premium plan, up to 04 devices). If in case, your Netflix account restricts you to only one device (Basic plan) or two devices (Standard plan), then you should stick with the same. Otherwise, you can upgrade to the Premium plan for up to four devices to stream all at a time.
It’s also worth mentioning that this particular Netflix error code appears mostly on Windows 10 UWP (Universal Windows Platform) app. But if in case, the problem is appearing on your Netflix app or web browser then you can try some of the possible workarounds below.
1. Restart Netflix App / Web Browser
So, if in case, you’re using the Netflix app or the web browser on your PC, just restart the program properly. Once closed, open up the Task Manager by pressing Ctrl + Shift + Esc keys and End Task the Netflix-related processes. Then restart your PC and try running the Netflix again.
2. Update Netflix App
- First, ensure that your computer is connected to the active internet.
- Press Windows + R keys on the keyboard to open up the Run dialog box.
- Now, type ms-windows-store://home and press Enter to open up the Microsoft Store. (You can also directly open the MS Store from the Start menu)
- Click on the three-dots icon from the upper-right corner.
- Click on the Downloads and Updates tab from the list.
- Next, click on Get Updates > If the Netflix UWP app update was pending, it will automatically download and install the latest version.
- Once done, restart your PC and check whether the error code is appearing again or not.
3. Reset Netflix App
It typically points out that the stored Netflix information on your PC browser becomes outdated or cached which needs to be refreshed to fix the issue.
Note: Performing the Netflix app reset will completely delete any titles that you’ve downloaded to the PC.
- Click on the Start menu icon on Windows.
- Type Apps & features and click on it from the search result.
- Click on Netflix > Select Advanced Options.
- Select Reset > Click on Reset to confirm.
- Once done, close the window and restart your PC.
- Finally, launch the Netflix app again, sign in to the account and start streaming.
4. Reinstall Netflix App
If none of the above methods worked for you, then you should try uninstalling and reinstalling the Netflix app on your PC.
- Press the Windows logo key on your keyboard to open up the Start menu.
- Type Control Panel and click on it from the search result.
- Click on Uninstall a program > Look for the Netflix app from the list.
- Right-click on the Netflix app and select Uninstall.
- Once the Netflix app deleted, restart your computer.
- Finally, download the Netflix app from the Microsoft Store again.
5. Clear Netflix Cache & Cookies
- Launch the web browser on your PC.
- Visit the Netflix website and sign in to your account.
- Next, visit the Netflix Clear Cookies page link here.
- It will automatically clear all the cookies of your Netflix account and you’ll be signed out as well.
- Finally, sign in to the account again and start streaming.
6. Flush DNS Cache
- Click on Start > Type CMD > right-click on the Command Prompt app to Run as administrator.
- If prompted by UAC, click on Yes to grant the admin access.
- Now, type ipconfig/flushdns and press Enter to start flashing the DNS cache.
- Once the DNS Resolver Cache successfully flushed, restart the Netflix app and check for the issue.
7. Disable VPN
It can also possible that if you’re using a VPN service on your PC then it’s preventing the Netflix content streaming access for some unknown reasons. Therefore, turning it off while streaming the Netflix content should fix the issue.
That’s it, guys. We hope you’ve found this article very useful. For further queries, you can comment below.